SHIPPING INFORMATION: We ship any orders received from Monday to Friday, 9 to 5 p.m GMT. We are shut Saturdays, Sundays and Irish Bank Holidays. Any orders or questions sent in will be dealt with the next work day. Shipping in European Union can take up to 21 days. Most packages arrive within 7 work days however. Please contact us if you have insured any purchase and we will provide you with the tracking code and / or location of your order. If you have not chosen to insure the package we cannot track it and will not be held responsible for any delay or loss through the postal system. We always recommend adding insurance to any order.
COMBINED POSTAGE: We will gladly combine postage for moulds and accessories, please contact us for a quote, due to the weight of many of these items we need to know your postal destination and quantity wanted before offering discounts. However we normally would charge the full price on the most expensive postal item and 25% off the following items postage.
CHESS DISCOUNTS: Due to the weight involved with getting large quantities of metal we have special discounts. Get 20 bars of metal (either type) and we will cut the shipping costs on the molds you get by half price (50%) plus FREE insurance. We supply a special metal quantity of 20 bars in my Ebay Shop.
Buy both sides of the chess molds, (example: Richard the Lionheart AND Saladin sides for the CRUSADES set) and I will reduce shipping on the second set of molds by 50%. If you get the 20 bars of metal too I will offer FREE post on the second set of chess molds. Any questions? Please ask me before bidding to avoid confusion.
FEEDBACK: BID WITH CONFIDENCE. All our customers are treated with respect and professionalism. We will supply positive feedback when we are paid. We ask that you leave us positive feedback when the item arrives as well. If you have any problems with the order PLEASE contact us first and we will try to resolve it before you resort to leaving negative feedback.
RETURNS: In the unlikely event that you wish to return a product to us, we will give a refund if the item differs significantly from what was listed at time of sale and is returned unused within 14 days of receipt (Non-European Union buyers please contact us first). All our items are sealed and in mint condition when posted out and are well packed so they should arrive the same way.
DISPUTES: We will expect payment within 7 (seven) days of winning the auction. If we are not contacted by the buyer within 7 days we will file a unpaid claim with ebay. If payment is delayed PLEASE contact us first and tell us what the problem is. We will try to assist. Postage is NOT Negotiable after winning or buying items. Contact us first if you have a problem with our postal costs. Postage covers packing, post and labour. Insurance is always advised.
CASTING WARNING: Metal casting is NOT a toy. Prince August Model Metal & Standard Metal contain lead and are recommended for children over 14 years. Adult supervision is needed. Protect worktops from hot metal by covering then with a newspaper or a sheet of hard board. Any spilled metal can be removed after it cooled down. Do not cool down the metal or mould with water. Explosion Risk!. Moulds and metal taken from cold storage should be allowed to warm up before use by leaving them in a warm room. Safety tested under En71.