Premier Pet Busy Buddy Bristle Bone (Medium)

All returned merchandise must be in original unused condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way. ALL returns MUST receive a RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number can be obtained by emailing us . If we receive an item without the proper authorization number, we will NOT issue any type of credit and we will dispose of the product. All merchandise that is returned, unless defective or due to our shipping error, is subject to a 15% re-stocking fee. We have found this necessary due to the fees that are charged to the merchant (us) by the credit card companies - not only for the initial charge but for the credits when issued. We can no longer absorb this expense when you change your mind about a product and return it or refuse the shipment. There is no re-stocking fee if you receive a faulty or defective item, and there is no re-stocking fee if we made an error and shipped the wrong item. We recommend our customers use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, we can't be held responsible for lost packages. Faulty or defective merchandise: If an item is faulty or defective, we will replace the item with a new identical item providing the item is returned with a valid RA number within 30 days from the date of delivery. Once the 30 days have passed, you must follow the manufacturer's policy.