Our intention is to not only provide our customers with the products and services of their needs but to help make their automotive experiences as simple and pleasant as possible.
Quality Management - Product quality is of up most concern in an industry where there is a lack of governmental regulation, so The WheelerShip spends a great deal of time and energy researching its remanufacturers. Although there are no legal restrictions on remanufacturing wheels there are standards created by organizations such as the International Organization of Standardization (ISO) and the Society of Automotive Engineers (SAE). At The WheelerShip we work solely with the highest quality remanufacturers, many of which are ISO 9001 and SAE J2530 certified, so our customers can find replacement wheels that truly are just like new.
Photography – In order to help our customers feel confident that they are making a fully informed purchase, we try to take pictures of the actual wheel for sale (rather than generic placeholder photos). We also take multiple pictures of each wheel showing a 360 degree view, further clarifying the quality of the entire wheel. We want our customers to know exactly what it is they are buying. As for our listings with proxy photos we guarantee the quality of the purchased wheel will match the quality that is seen in the photos.
Shipping – Having our customers receive their wheel as soon as possible is our priority. Generally wheels are shipped the same day if payment is received before 5:30pm EST. Some wheels that are not coming out of our main facility may not be shipped until the next business day. If your wheel is needed in a rush please feel free to contact us.
Price – Price is important to our customers, and although our prices are certainly competitive, our quality control model does not always permit us to have the lowest prices. So we have created a money back exchange program to decrease the overall cost for our customers while also offering an environmentally safe way of disposing of their old wheels.
We are committed to your satisfaction. We will automatically leave positive feedback for buyers within 24 hours of receiving payment. Feedback is an important asset on eBay for buyers and sellers alike, so if you are satisfied by your experience with The WheelerShip we would greatly appreciate it if you could take a moment to leave us positive feedback with 5 star ratings. If you are not completely satisfied please contact us to give us the opportunity to improve your experience. Please know that your positive feedback and 5 star rating on eBay are appreciated and vital to the growth of The WheelerShip. Thank you.