SHIPPING & HANDLING
Orders are usually shipped out within 1 business day via UPS/USPS (Friday orders will be processed on next Monday.). UPS requires a physical address, no PO Box address will be shipped to. Notification of shipment will be sent to your registered email address when shipped. It usually takes 2-5 business days to receive your item. Mail transit time is best estimated but not guaranteed as transit time varies.
Buyer is responsible for the return shipment.
Shipping & handling fee is not negotiable.
We accept PayPal only.
We reserve the right to file Non-Paying Bidder if payment is not received 7 days after the auction ended.
We offer local pick up service. Please call us (626) 336-2829 prior to visiting and we will gladly assist you.
Sales tax would be charged for items shipped to: CA (8.750%).
Exchanges are offered for items that are defective or damaged when received, although this is highly unlikely. After exchanges are made and have not resolved the issue, we will refund the cost of the merchandise.
Defective items or problems with your order must be reported within 3 days after receiving. Please keep all packaging, documentation, packing list, etc. that came with your order. These will be used to verify claims if there is any problem with you.
Restocking fee will be charged for returned items without original package or any quality problem. Please contact us for details before returning your package to avoid misunderstanding.
IMPORTANT: Customer's item must be returned to our facility with the ROF (Return Order Form) at the buyers’ shipping expense.
Our customer service is available from 9:00am to 2:00am Pacific Time, Sunday - Friday. Emails are normally answered within 12-24 hours in business days. Should a reponse not reach you in time, please kindly check your mailbox or place a phone call (626) 336-2829 to us.
Our telephone customer service is available from 10:00am to 18:30pm Pacific Time, Monday - Friday.
We'll leave positive feedback as soon as payment received. We would very much appreciate if you would give us the Detailed Seller Rating (DSR) of 5.0 so we can pass our service, quality, and low prices to more eBay buyers like you through higher Detailed Seller Rating (DSR).
If you have any questions, please feel free to contact us. We'll try best to assist with you.