Paypal is our only method of payment. When you are using PayPal, you must go through our secure verification system, for which you will have to supply a verified shipping address with a matching telephone number. Please remember that your bid is a contract and if you are the winning bidder, then you are entering into a legally binding contract to purchase the item.
Pay me securely with any major credit card through PayPal!
Payment is required within 5 days of purchase. Unconfirmed and unverified PayPal payments will be refunded and transaction voided unless the buyer provides confirmation of identity. Shipping costs are non-refundable.
Shipments are generally made to the United States, Canada and the United Kingdom only, unless prior arrangements have been made with us.
NOTE: Shipments to the United Kingdom, Hawaii, Puerto Rico, Alaska, APO addresses or PO Boxes may require different shipping costs. Please call us at 877-600-0223 for details.
Welcome to our eBay store! To make your purchase as simple and easy as possible, please refer to the detailed store policies listed below.
To the United States:
Your Packages will be sent through FedEx, USPS, and UPS depending which state it is going to and how heavy the package would be. We take the best care of packing your product so it won?t get damaged during delivery. Most of our packages are being shipped with FedEx ground and map below shows FedEx transit time to different stated. We try to ship all packages same day and it takes from 2-5 business days (except AK, HI, and PR) for your item to be delivered.
Other forms of shipping may be used in certain circumstances. See item details for more information.
International Customers Please Read: We value our international customers and want to provide them with exceptional service and a quick delivery time. However, while we take every effort to ship items as soon as possible and to fill out very detailed customs forms, sometimes packages are delayed in customs for several weeks. Although this does not happen often, it has occurred in the past so we want you to be fully aware of the shipping delays that may take place. Please understand that once we ship an item, we cannot control the service transit time. Transit times may vary considerably and they exclude weekends and holidays. Moreover, transit times may fluctuate with package origin and destination, particularly during peak periods. Please contact us prior making you purchase providing us your address to receive a exact shipping quote.
International Duty & Tax Charges: International customers should be aware that many countries will charge a duty to import products from the United States into your home country. You will be responsible for the payment of these duties. We want you to be fully informed about your purchase from us. Please be sure to check with your country's customs authorities regarding the duties that may be added to your purchase. If any international buyer rejects and return the package we will deduct shipping cost upon refund request.
Shipping Insurance and Handling Time
All items over $100 in value will require a signature confirmation upon delivery. We ship items every business day. Shipment will occur as soon as possible, usually within 1 business day after payment is received and processed.
Refusing A Package
If you should place an order with AceElectronix and then refuse a package for any reason other than damage to the package, please know that you will receive a refund for the amount of your original transaction less any shipping charges we incurred in getting the package to you originally as well as the cost of the return shipping.
Terms of Sale
You may return new, unopened items sold and fulfilled by AceElectronix within 7 days of delivery for a full refund or exchange. Item should be returned in the manufacturer's box with all accessories (manual, remote, wires, etc.) along with a copy of your original invoice. Return shipping costs will be the responsibility of the buyer (if item is being refunded we would deduct our shipping cost, our exact shipping cost will be deducted on free shipping listings). To receive a refund or exchange of an item, the buyer must first contact AceElectronix to obtain a Return Authorization. Items must be shipped within 48 hours of receiving a Return Authorization.
For eligible non-defective items showing obvious signs of use, store credit or exchange may be issued if returned within 7 days of delivery (a 15% restocking fee will apply).
We will cover any shipping costs for defective units. If the item you receive is defective please contact us and inform us about the issue. We might require the buyer to contact the manufacture to resolve any issues with the defective unit. If the issue is not resolved by the manufacture you can send us the item and we will gladly exchange the unit. We will provide you with a prepaid shipping label or we might ask you to ship the item back to us and we will credit you your shipping cost. We will first test any returned defective units before sending a replacement and if the item is not defective regular return/exchange policy will apply.( There absoulutly is no refund for car stereo items that have been installed)
In addition to the Return Policy outlined here, be sure to review product-specific return policies outlined in the Products Description section of each product listed for sale. Some products may have more stringent return policies.
Please refer to our "Policies" page in our eBay store for a more complete description of our refund and return policy.
Who we are
AceElectronix and car stereo is one of the largest Internet resellers of brand name computer technology, consumer electronics products, and general products. We service over two hundred thousand registered customers. Our business philosophy is simple: give consumers and businesses what they want, when they want it. We never stop improving our world class operation by putting our customers - and their needs - first.
Exceptional customer service is essential in creating a shopping experience that our customers will come back to again and again. Total customer satisfaction is the cornerstone of our business and the key to our future success. We combine honest, helpful and creative dealings with the best service before, during and after the sale. We are only as successful as the next satisfied customer we serve. If you are happy with your shopping experience, please tell a friend or colleague, if you are unhappy with your shopping experience, please tell us. A satisfied customer is our best advertisement.
We are genuinely committed to providing more customer service excellence than anyone else in your industry.
24/7 customer service, if you do not believe it just send us an email
We are located in Los Angeles, CA and we have been known as California Tough Guys because of our nonstop improvements.
We are here to serve our customers
"We appreciate your business."
This means more than a simple "Thanks for the order." Genuine appreciation involves follow-up e-mails, offering to answer questions, making sure everything is performing satisfactorily.
Let our feedback speak for itself......
For any questions, please feel free to e-mail us via eBay communication, call us at (877) 600-0223." We will do our best to respond to your inquiries as soon as possible, usually within 1 business day.