PERSONNA Toolworx 6 ½ inch Offset Professional Thinning Shears (Model: TX11220)

30 Day Return Policy unless otherwise stated under the individual item listing We will gladly accept your return within 30 days of your purchase receipt date for a refund or exchange under the following terms and conditions. You will be refunded less any applicable shipping costs. Customer is responsible for all shipping charges back to us, and a 15% restocking fee, however, restocking fees may be waived for simple exchanges. If item was purchased with Free Shipping then a shipping rate will be determined taking an average of actual shipping charges for similar deliveries--These rates can vary depending on weight and location of delivery . If item is damaged upon delivery to you, please notify us immediately, best within 24 hours of delivery. If Item is defective or stops working, please notify us immediately for an RAF (Return Authorization Form). You will be reimbursed the shipping charges back to us, if defective. Special Orders, Salon Furniture & Equipment We will gladly accept your return within 15 days of your purchase receipt date for a refund or exchange for either special order items, salon furniture or equipment under the following terms and conditions. Shipping is not refundable for these items, and a 25% restocking fee will be applied for any refunds. 15% restocking fee will be applied for any exchanges. If item is damaged upon delivery to you, please notify us immediately, best within 24 hours of delivery. If Item is defective, please notify us immediately for an RAF (Return Authorization Form). You will be reimbursed the shipping charges back to us, if defective. Items under these terms are usually marked individually throughout our store. Final Sale Items These items may include open box items, special ordered shears, chemical products, supplements, personal massagers, hygiene related products, specialty brushes and combs (e.g Mason Pearson). We cannot accept returns or exchanges for these items. If you are experiencing an issue with these items you believe we can assist you with resolving, please contact us or the manufacturer for more information. Items under these terms are usually marked individually throughout our store. Return Authorization Form Failure to acquire an RA# and fill out an RAF (RETURN AUTHORIZATION FORM) when returning item/s will result in refusal of your return or exchange. Please contact us at Hairproducts to for more details and information. Refusal of Delivery There will be a 25% restocking fee on all refused packages and Customer will be charged shipping fees both ways. Customer Support Hours of Operation 9:am-5:pm PT Monday-Friday. Call us at 1-888-510-4247 (HAIR) or 818-503-4806 Shipping & Delivery Time Frames Holidays and Weekends Orders placed over a Holiday, Late Friday or a Weekend (Sat-Sun) will be processed and shipped the following business day/s Military APO/FPO We can only use USPS (United States Postal Service) to ship to Military Addresses Free Shipping Any items with Free Shipping will only be shipped domestically to the contingent 48 U.S states P.O Box Deliverys in U.S Packages to P.O Box addresses can only be shipped via USPS United States Postal Service Domestic Estimated Delivery Time Frames after package has been processed and shipped USPS First Class Mail (3-6 Days includes Saturdays) depends on State and Location USPS Priority Mail (3-5 Days includes Saturdays) depends State and Location Standard (USPS Priority or Ground) (2-6 Business Days) depends on State and Location UPS or FedEx Ground (2-7 Business Days) depends on State and Location Expedited 3 Day Select (3 Business Days) Guaranteed Expedited 2nd Day Air (2 Business Days) Guaranteed Expedited Next Day Air (1 Business Days) Guaranteed Alaska, Hawaii & Puerto Rico will typically ship USPS (3-8 Business Days) Military & APO ships USPS only (5-12 Business Days) depends on Location International Estimated Delivery Time Frames after package has been processed and shipped Canada typically ships USPS or UPS Standard (approx. 7-14 Business Days) Other Countries typically Ship USPS. Times may vary widely from Country to Country Intl. USPS Standard (14-28 Business Days) depends on Country Intl. USPS Priority (10-21 Business Days) depends on Country Intl. USPS Express (3-5 Business Days) depends on Country International Import Export Customs Fees International orders are typically shipped USPS. Shipments outside of the U.S may be subject to Duties, Taxes and Broker Fees package arrives. These 'fees' are usually collected by your postal department at the time of delivery. They are not part of your shipping charges or any benefit to us. Please contact your local carrier or customs to learn more. Customer 'importer' is responsible for these fees. All international shipping charges are non-refundable.