We try our best to answer your questions in a timeley manner and most of the time we respond in less than 4 hours. We are aware that the communication problems between the seller and the buyer could be frustrating if left unsolved. We would like to let you know that we will respond to all after-sale questions based upon our knowledge.
If you asked a question and did not get any response in an 8-hour period, please try again, and if you still did not get any response in the next 8 hours, it could be either that we did not receive your email questions or you did not get our email answers. In this case, please check your email server and/or your email address quotas and try again, and if you still do not get any response, please call us at the contact number that is stored at eBay. All calls should be based on an item number. For urgent cases, please repeat this procedure in 4-hour intervals.
Warranty and Guarantee
We will not take any returns for any reason on AS-IS or used items. If an item is New, Factory Sealed and has a Manufacturer's Warranty, you must go through the manufacturer for any problems or returns. Products can not be returned for reasons other than defectiveness. We can re-send your items when we receive the defective item. All cancellations are subjected to a 20% restocking fee. Buyer is responsible for ALL shipping charges of returned units. Shipping & Handling charges are NON-REFUNDABLE. Items that are sold are guaranteed against DOA (Dead-on-Arrival). Items that are sold AS-IS or used are not covered by our return policy. If an item arrives and malfunctions, then it is the buyer's responsibility to contact us by e-mail within 48 hours of receiving the product. Otherwise, the DOA guarantee expires.
. We strongly recommend all our customers to post a feedback.
. Our management System is set in to a Automatic Audit Program.
. This program automatically leaves feedback once we receive it.
. If you do not receive feedback in 3 days after you leave a feedback for us please contact