Our goal at USEDCLUBSRUS is to provide 100% customer satisfaction. Thus, we will work with you to find a solution when a problem arises. We will allow returns for new products that have not been used and are returned in the exact condition shipped. Returns on used products can be returned if you received the wrong item or if the condition is misrepresented. Please contact us when a return is needed. Additional store policies are listed below. All sales are final after 14 business days.
If you feel the item you received does not fit our condition scale, please alert us. We will ask that you ship the item back to USEDCLUBSRUS for inspection at your expense. Once inspected and a listing error is discovered, a full refund (including shipping) will be issued within one business day.
Everyone makes mistakes. If you receive an incorrect item we will take all measures to handle it ASAP. We will replace the item if possible or refund your purchase price (including shipping) within one business day.
Shipments outside lower 48 states
For all shipments outside lower 48 states, a small surcharge will need to be paid for shipments to Alaska, Hawaii, Puerto Rico, all APO addresses and other US territories. Shipments to these areas will ship via USPS Priority Mail. Please email us for pricing.
Free Shipping offer on select items
On items that offer free shipping, they may either ship via FedEx Ground/Home Delivery or via USPS Priority Mail 2-3 day delivery depending on several factors (i.e. shipping location, box size, box weight, etc). The decision on which shipping method is selected is made solely by Usedclubsrus and you will be notified at time of shipment with carrier and tracking information.
Loft and Lie Adjustments
We are now offering professional loft and lie adjustments for irons and wedges only. Depending on the amount of work required, it may add an extra day or two to the delivery time. Please contact us through this listing for more information regarding price and delivery times.
Unfortunately stuff happens and items are damaged in-transit. Please contact us immediately upon receiving the damaged items so we can begin the claims process. We will work to find a solution to this unexpected issue with you.
At USEDCLUBSRUS, we guarantee all of our products are 100% authentic equipment. We understand that counterfeit golf clubs is an issue. We only buy products directly from authorized sources. If you have questions regarding the authenticity, we will stand behind everything we sell at USEDCLUBSRUS 100%.