(1) NETWORK COMPATIBILITY: Please make sure that your network carrier supports this phones frequencies as listed here.
(2) DEFECT/REPLACEMENT/WARRANTY: Any defect will qualify for replacement, *only* if identified and reported within 14 days of delivery.
(3) SHIPPING/TRACKING: We have a stellar history of shipping very fast. However, eBay estimated delivery can sometimes be incorrect. If you have a deadline, please contact us to make sure that it can be met.
(4) PAYMENT: Please note that we CANNOT ship an item if PayPal does not clear your payment for any reason. We may be required to obtian valid proof of address from you in some cases.
(5) FRAUD: All unauthorized payments are reported to FBI. No Exceptions. We take fraudulents payment activities very seriously, and we work very closely with local law enforcement agencies around the nation to deal with these.
(6) ADDRESS CHANGE: We can only ship to the address specificed in the original order. If this address is incorrect, you will need to cancel the order and re-purchase with correct address. Otherwise changing addresses for an order is not possible.
(7) FAKE PHONES / CLONES: We only sell original phones. If for any reason you have any doubt, we recommend that you do not purchase the phone.
(8) SEAL: Latin stock Samsung phones, Asian stock Sony phones, and most HTC phones do NOT come with a 'seal'. It is just a decision of the manufacturer to not put seal on certain stock. This does not really mean anything. Some have seal on the box, some do not. The phones are all new, irrespective of this.
(9) PHONE LANGUAGE: Unlocked International Imports may be set to a different Language. You can usually select English language at startup, otherwise from settings. A Google search will yield many results with instructional videos.
(10) INVOICE: Invoice can be printed for all orders from the eBay purchase history. Unfortunately, we are not setup to generate a PDF invoice.
(11) TRACKING NUMBER: For all orders, a tracking number will be made available. Please allow 24 hours for the tracking number to be updated in FedEx/UPS/USPS system.
(12) WEEKEND: We're closed on Saturday and Sunday. We periodically check emails, but may not be able to reply back until Monday.