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Domestic return policy: We will refund the cost of the item plus shipping to you for any item not meeting your satisfaction when shipped back to us within seven days from when you received the item. You will be responsible for the cost of shipping back to hit-the-gas. International return policy: No returns unless preauthorized. Identifying the year model: On polaris atv’s built before 1997 email your 7 digit serial number imprinted in your frame. Polaris atv’s built 97 and after look at your tenth digit imprinted in the frame. V=97, W=98, X=99, Y=00, 1=01, 2=02, 3=03, 4=04, 5=05, 6=06, 7=07, 8=08, 9=09, A=10. On Eton models go to ebay search and type eton identify. Used parts: These parts are not in new condition and will require some reconditioning to put them to your likening. They will be dirty. Consider wear items such as bushings and bearings to be worn some unless noted. Some parts will have other parts attached to them which are included for free. Such as: calipers are sold sometimes with caliper mounts and bearing housings usually have bearings in them. We try to describe the parts with flaws that may make a difference to the buyer, we sometimes miss flaws, we are human. Don’t take it personally people have different expectations of condition. Shipping cost: We guess on box size and weight. At the time of purchase the closest size box is used which sometimes puts shipping in a higher category. We have shipping cost up front so you may decide if you want to pay for it. When the box arrives at your place and the shipping postage is less don’t ask for money back. We don’t ask you for more money when it cost us more to ship. We drive to the post office Monday thru Friday to speed up shipping. This is part of the shipping cost along with replacing parts damaged in shipment. Handling time: We have an ATV business open six days a week. We ship used parts same day if purchased during the week before 3:00pm est. Orders purchased after 3:00pm est Friday along with Saturday and Sunday will be shipped Monday unless its a holiday. New parts sometimes are out of stock when purchased because of temporary spurts of sales. This will cause a couple extra days for you to receive. We apologize for this, it is uncontrollable. Emails: We have many emails to answer and sometimes we receive them a couple days late. Please have all info in your email such as year and exact model. A 500 polaris is not identifying your model, that’s like telling us its red. Replying back to us again on an email you might as well figure we forgot what you said the first time. We answer these during business hours, we do not sit around the computer at all hours waiting for your email. We close holidays.