If you have any questions about an item or this auction, please contact us through the following options:
Hours of Operation
Our normal business hours are from 8 a.m. to 5 p.m. Central Standard Time Monday through Friday. We will reply to all emails sent to us over the weekend on the following Monday.
Most products may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). Returns related to orders that included “free shipping” will be subject to a 15% restock fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Compact Appliance.com reserves the right to adjust the refund on the return depending upon the condition of the returned product.
Returns must be shipped to us by using the same means of transportation as the product was delivered to you. You would need to contact us at 1-866-975-4846 to obtain an Return Authorization Number (RA #) prior to returning your product so that we can process your return. All unauthorized returns will be refused at the time of delivery and no credit will be issued.
Your satisfaction is our top priority. The products we sell carry the manufacturers warranty and all product defects would go through the manufacturer. We can assist you with contacting the manufacturer if you have any problems but the warranty is ultimately the manufacturers responsibility.
We will gladly exchange or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 866-975-4846 to set up a return for a damaged product.