FREE SHIPPING when applicable (relevant) is for the lower 48 states only. This means when an ad has Free Shipping this shipping price is for the Continental U.S. only. Any location other than the lower 48 States will incur additional shipping and handling charges.
We do everything we can to ship your order out as soon as possible - your satisfaction is our success! We ask that you allow 1 business day for processing and completion of your order. Provided that the order is completed and paid, we'll do everything we can to get it out within 1 business day!
Your actual shipping and handling charge is automatically calculated during our easy checkout process unless otherwise noted. All orders shipping to addresses within the continental U.S. will ship via FedEx or the United States Postal Service. It is our choice based on the product size and weight.
We can't ship to P.O. Boxes; Using a P.O. Box will only cause delays.
FREIGHT ORDERS: Please make sure your order has your phone number included. Not providing this will only cause delays. All freight items ship Tuesdays and Thursdays.
We offer free local pick up at our offices in Tallahassee Florida during normal business hours. Direct pick-up at our warehouse is permitted for "Buy It Now" and "Store Inventory" items only and does not apply to items won in auctions. Auction items will be charged the full shipping price listed on each ad - no exceptions.
Pricing for shipping is listed on each ad. Shipping costs are not negotiable. WE DO NOT COMBINE SHIPPING ON AUCTIONS.
We ship to you via FedEx. Tracking numbers and information are provided to you automatically when your item is processed.
Orders are available to ship via USPS and may incur an additional handling charge. Free Shipping is not applicable. Depending on your location it will take an estimated 6-10 (or more) days for arrival. Shipments may be charged GST, Duty or Import charges upon their arrival in your country. You will be responsible for these charges. We assume no responsibility for this so please check with your local customs office to determine what, if any; charge you may be responsible for.
For the purposes of pricing, we use the "USPS Priority Mail" shipping setting in our listings. This is for calculating shipping charges only for your convenience. Your order will be shipped via USPS. EBay does not make provision for sellers to offer FedEx shipping quotes and flat rate shipping for international shipping charges is not feasible.
We love to ship to our neighbors to the north! We've long enjoyed "Non-Resident Importer" status for shipments to Canada. When Canadian customers have completed their checkout all brokerage duties and taxes are the customers responsibility. We will always give the lowest possible shipping prices guaranteed.
Terms & Conditions
All of the items that you purchase are guaranteed to be brand-new in the box quality and authentic. All products are in stock at the time of their listing. We make every effort to maintain accurate inventory levels so that we can get your product to you as quickly as possible.
We strive to provide feedback as soon as possible after transactions are completed; we hope that you will do the same.
In the event that you wish to cancel your order it's critical that you contact us as soon as possible. We will make every effort to ensure that your order is cancelled in our systems before it's processed. If the order actually ships out, please refuse the shipment so it can be returned to us.
If your address is incorrect at the time of your order, the item will be returned to us. In this event, we will make the effort to determine the correct address. However, you will be responsible for any additional shipping charges. Please make sure your address linked with PayPal is correct and up to date. This is the only address we will ship to. If we have to reroute a package, a $10.00 delivery intercept fee will be assessed. This reroute fee the shipper charges us and is not a fee for our service.
All items are inspected for damage or defects prior to leaving our warehouse. If your item has clearly been damaged during shipment please refuse the shipment. When it's refused the carrier will return it to us and we can then make arrangements for a replacement to be shipped, a damage claim filed with the carrier, or a refund. Shipping Insurance is offered at time of checkout. Contact us immediately if shipping damage is discovered, please do not contact the shipping company.
Frequently Asked Questions
Q: What Time are your Customer Service Hours?
A: Our Customer Service Hours are open from 9am-3pm EST. If you reach our Voicemail we are assisting other customers and will do our best to get back to you in 1 Business day. However for faster customer support please contact us via the eBay message center.
Q: Does this item really have free shipping?
A: When free shipping is listed in an ad, the item does have free shipping. The free shipping however is only for the continental United States. This means the lower 48 States only.
Q: Are you open on weekends or do you ship on the weekends?
A: Our Hours of operation are Monday through Friday from 9am to 5pm EST.
Q: Can I pick my item up from your facility and what is your address?
A: Yes you can, and we are located at 1621 Capital Circle N.E. Bldg. 10, Tallahassee Florida 32308
Q: What time can I pick up my package?
A: You can pick your package up from 10 am to 4 pm EST M-F
Q: Can I place an order over the phone?
A: Yes you can, please call us toll free at 1-888-676-4868
Q: Do you combine shipping?
A: We will combine when possible and discount shipping when possible per your request.
Q: What is your mailing address?
A: AHI, PO BOX 14799, Tallahassee, FL 32317
Q: How do I initiate a return?
A: Please via the eBay message center, and we will email an RMA form. This form must be on the outside of your return. This allows us to expedite the return process and issue a refund or a replacement.
Q: How long will it take to get my item?
A: Depending on your location, it may take from 2 to 6 business days for domestic orders. We also have a FedEx map that shows shipping zones and transit time in our shipping tab in our listings.
International orders can take up to 21 business days depending on your location; however, in most cases it is 6 to 12 business days.