New with Defects-Item is unworn with or without tags, but has some defect or imperfection. Usually but not limited to, a discoloration, lose or stitching error, a stain or pull in the knit of an item. Defect specifically identified in item’s description.
Excellent Pre-Owned/Used-Item has been worn or used. Item is like new or gently used. Item’s stitching and seams are secure. Item has no discoloration or uneven color, holes, stains, or fading. Fabric of item is not pulled, pilled, or stretched out. If leather, leather is not scuffed or scratched. Hardware and plastic accents, zippers, buttons, clasps, eyehooks, ties, accent beading, and/or embellishments are securely attached, fully functional, and not chipped, scuffed, or scratched.
Good Pre-Owned/Used-Item has been worn or used. Item is gently used and shows slight signs of wear. Item’s stitching and seams are secure. Item has no discoloration, uneven color, stains, holes, or pilling. Fabric is not stretched out, but shows slight signs of wear or wash, such as but not limited to slight fading or slight loss of elasticity. Item may have a small pull. Hardware and plastic accents, zippers, buttons, clasps, eyehooks, ties, accent beading, and/or embellishments are securely attached and fully functional. Hardware or accent may have a small scuff, scratch or chip, or maybe missing a bead or accent in an unnoticeable place. Reason for “Good” condition identified in item’s description.
Other Pre-Owned/Used-Item has been worn or used. Item has been visibly used but still functional. Item has a difficult stain or needs repair, such as loose stitching, missing button, clasp, hook, clasp, zipper, or accent. Fabric is not stretched out, but shows signs of wear or wash, such as slight fading or loss of elasticity. Item may have a small pull or have a hole in an unnoticeable place. Fabric may have slight pilling. Reason for “Other” condition identified in item’s description.
Payment is due within 48 hours after listing's end.
We ship to the United States, United States territories, and Canada.
Free flat rate shipping available only through United States Postal Service (USPS).
Duties, taxes, tariffs, and other fees maybe assessed for non-United States buyers upon delivery and are the responsibility of the buyer.
Shipment is usually made within 24 to 48 hours, after receipt of payment.
Immediate payments and payments received prior to 6 a.m. EST, generally ship no later than 24 hours.
All returns require seller notification.
Velvet Goldmine Apparel does not accept returns of ANY KIND fourteen (14) days after the item’s delivery date.
All refunds for returns are money back in the form of original payment.
Shipping charges for returned merchandise are non-refundable and buyer responsibility.
Returns are not accepted for swimwear, with the only exception being seller error. If you feel there is an error or discrepancy in the listing’s description and wish to return the item please contact Velvet Goldmine Apparel.
CUSTOMER CARE AND FEEDBACK:
Customer service and satisfaction are priorities.
Your interest in the clothing and accessories, regardless of any purchase made, is greatly appreciated. Velvet Goldmine loves to hear from you.
Please feel free to email any suggestions, comments, critiques, or items you are looking for.
Thank you for your interest and thank you for your business!
Polite and grateful feedback is usually left after shipment has been made or within 24 hours of shipment.
We also appreciate your feedback! If you are happy with your purchase and the experience, please express it in positive feedback.
However, if you feel the need to leave negative feedback, please give us the opportunity to address the problem, prior to posting. We are only human. We are fair, reasonable, and understanding, as this is a labor of love. If you feel a transaction was unsatisfactory, please let us know and we'll make every effort to correct it. Concerns will be addressed in a timely manner, usually within 24 hours after notification. Please extend us the same courtesy prior to leaving neutral or negative feedback.