Many
of our newer listings have FREE FREIGHT on them for the lower 48
states and DC; in order to do this we have to utilize the low rates
provided to us by FedEx or USPS Parcel Post. Unfortunately, this
method of delivery takes a bit longer than some other
methods, but this enables us to offer you big savings!
Please
DO NOT leave us a low DSR score on shipping time! We ship your
item(s) the same day, or the next day after you pay! We cannot
control FedEx/USPS delivery time. If you require quicker
delivery or do not want to wait a bit longer, then please upgrade
your shipping to something quicker (at an extra cost)! THANK YOU FOR
YOUR UNDERSTANDING AND COOPERATION.
About
Us
Imperial
Textile is a wholesale distributor of linens, clothing &
uniforms. We sell to other businesses such as hotels, restaurants,
etc. We maintain our eBay store & use auctions to liquidate
overstock. We take great pride in our very high feedback rating. We
have never left negative feedback for anyone that pays promptly &
is reasonable to deal with. We request you contact us prior to
leaving neutral or negative feedback, as most situations can be
resolved positively for both parties. It is eBay policy to contact
your seller before leaving neutral or negative feedback, in an
attempt to rectify the issue.
Terms
of Sale
We
do our best to be as honest as possible when describing all items.
All items are brand new unless otherwise specified. Many clothing
items are titled NWT (new with tags) but do not have retail store
tags. Our items are purchased from manufacturers (not retail stores)
in large wholesale lots. We advertise as NWT as they are new and
would have tags if they were purchased in a retail store. All
clothing has the size and or content/care label. Occasionally we
have to report a non-paying bidder (NPB). A non-payment case is
opened automatically if we are not paid within 5 days. Afterward if
we are not paid we ban the NPB from bidding in the future.
Non-paying bidders also get a non-pay strike by eBay if they don't
pay, and this offense is taken very seriously in the eBay community.
We expect that you will fulfill the commitment you make when you
complete your purchase.
Payment
We
accept PayPal but also accept Visa, MasterCard, Discover, and
American Express . If you want to pay by credit card please call
800-870-4494, extension 30 or 15 between the hours of 9:00am- 6:00pm
Eastern Standard Time.
Shipping
DOMESTIC
CUSTOMERS: Your
order will ship within 1 business day of cleared payment unless it is
a custom order. Then it will ship within the handling time given in
the listing. We offer FREE SHIPPING on most listings (as noted in the
listing). If your listing does not include free shipping, click the
shipping tab for details. To the lower 48 states plus DC we offer
combined shipping. If unsure please wait for us to combine your
shipping and send your invoice. If payment is made prior to the
invoice & shipping was not combined we cannot revise or refund
shipping charges. Sales tax is charged to residents of NY on the
total sale including shipping charges.
INTERNATIONAL
CUSTOMERS: Free
shipping does NOT apply to any international orders. Your order will
ship within 1 business day of cleared payment unless it is a custom
order. Then it will ship within the handling time given in the
listing. Please
wait until we send your invoice before paying.
We
will not honor any refunds for any overpayment if you do not wait for
the combined shipping/correct invoice under any circumstances. Please
wait for us to combine your items so you pay the correct amount.
We
usually ship by USPS or another more economical way to keep shipping
costs down. We reserve the right to choose the shipping method but
your delivery should not take more than approximately 2 weeks.
However, to some countries (Russia, Turkey, and Australia come to
mind) we have had shipments take up to 4 weeks. We have no control
after it leaves our warehouse, of course. Buyer is responsible for
all customs & related fees upon delivery, if applicable. If an
item gets lost or stolen in transit, or for any other reason, only
the price of the goods will be refunded. Shipping is non-refundable
in such cases.
Contact
Us
Please
click on the
icon
located at the top right of listing under "seller info".
We
are
closed on weekends, but do check eBay messages and will reply as
quickly as possible. If we need to check inventory prior to the reply
we will contact you as soon as we reopen.
Return
Policy
ALL
custom orders are FINAL SALE and can not be returned. These products
are made per order. We do not stock these items regularly. Custom
orders include any of our table linens, customized blankets, and any
item that has been embroidered, cut or sewn. Thank you for your
cooperation.