We are Authorized Noble Collection Dealers.
QUALITY GUARANTEED 100% DIRECTLY BY US!
Buy From Secret Compass?
First and foremost, we are collectors ourselves- and every collector
in the world know how important it is that items are packaged
carefully and shipped immediately- particularly with high-end,
you want a smooth transaction from a company that's considered by
many collectors to be one of the most trusted Sellers on Ebay, buy
from Secret Compass. If you want prompt shipping and steady
communication from a competent team that will go the extra distance,
buy from Secret Compass. We are here to help you get what you want at
a fair price, without a hassle. ALWAYS CHECK FEEDBACK- you get what
you pay for. Saving a few extra bucks could mean that you will not
get exactly what you want, or not get it at all. Please check our
feedback to see what other Ebayers are saying about our conduct and
for your attention!
Winning bidder in the USA agrees to pay $19.95
on top of winning bid- this includes shipping and shipping related
overhead. Insurance included. International
Orders welcome! Please contact us for information on shipping or
Customs- we specialize in International Shipping- please see positive
feedback from other International Bidders! Please note that import Customs duties, taxes
and charges are not included in the item price or shipping charges. We have no
control over these taxes and they are the buyer’s responsibility. Colorado
residents will be charged 6.7% Sales Tax.
accept payment in these forms: Paypal, and direct credit card
transactions. If you want us to process your order directly with a
credit card, we can do that via email or over the phone. Please
email with any questions about payment.
advertise 2 different types of sales: “In Stock” and “In
Production / Pre-Sale.” In Stock items usually ship within 24-48
hours. "In Production / Pre-Sale" item ship no later than
30 days after the date of purchase. Pre-sales are beneficial to
everyone in the collectibles world: the Seller gets a confirmed sale,
and the Buyer gets a guaranteed price (regardless of market prices
when the item ships). This is especially beneficial to the Buyer, as
limited edition, museum grade collectibles often sell out long before
they ship, meaning that the market price can and often goes much
higher, as demand surges ahead of supply. Please keep in mind: these
kinds of products are limited edition, museum grade pieces of art.
They are hand-assembled and/or hand painted; they are not
mass-produced with machines. This item and all pre-sale items
guaranteed to ship within 30 days or buyer is entitled to 100%
refund. Please ask any/all questions before you buy.
pride ourselves on customer service. If you have any questions
before/after your order, please feel free to email us during normal
business hours- 8 am to 5 pm M-F, with any questions or concerns. WE
ANSWER ALL EMAILS. If you do not hear back from us within a
reasonable time frame, we did not receive your e-mail or you did not
receive our answer. This sometimes happens, especially with today's
junk filters, spam control, and ISP/server issues. Please e-mail us
from a different e-mail account or feel free to call us, all our
contact information is available to all winning bidders.
Shipment of Your Package
US Customers: we ship everything Priority Mail with Delivery
Confirmation or Fedex. This normally takes 2-3 days but in rare
cases, 1-2 weeks. You will be emailed a tracking number and it is
your responsibility as a customer to track your package(s) until they
arrive. Please contact us if you don’t receive your tracking
number. Please contact us if have not received your package within
this time frame or if you are having any trouble. Your package is
100% insured against theft/damage/loss so no worries.
International Customers: We use USPS Express, USPS Priority,
and occasionally Fedex International (with oversized parcels) to mail
your order, and all of these services include tracking/insurance. You
will be emailed a tracking number and it is your responsibility as a
customer to track your package(s) until they arrive. For packages to
ship from the USA to your country, it normally takes 3-7 days for
Express, 7-14 days for Priority, and 3-5 days with Fedex
International. There are often delays in Customs- sometimes hours,
sometimes days, sometimes weeks. We have no control and cannot be
held responsible for delays in your country's Customs Department.
Your package may be assessed Customs taxes/duties. If you refuse to
pay the taxes assessed on your package, and the package is returned
to us, you are responsible for all shipping charges, both ways. All
International packages are automatically insured so you are always
covered 100% in case of theft/damage/loss.
are Direct Dealers of the items we sell, and that means service
before, during, and after the sale. If you buy through us, you are
entitled to all the guarantees/warranties we get as Direct Dealers.
If the item we shipped you turns out to be defective, we will have
this replaced FREE OF CHARGE. Please contact us immediately before
making any decisions, if you receive something defective. We have a
few options and we will work with you to get your item replaced as
quickly as possible.
inspect and package everything we sell very carefully to prevent
damage in shipment but some circumstances are beyond our control.
It is VERY RARE but sometimes items do arrive damaged, as a result of
being mishandled by the carrier. We insure everything we ship 100% so
you are covered, but it is the Buyer's responsibility to file a
Damage Report with the post office or Carrier that delivered the
package-- all of the necessary information is on the outside of the
package. This applies to all packages, within the United States
and International. We will not refund payments unless we are certain
that the Bidder has filed the necessary Damage Report, and we are
certain that the Carrier is refunding to us. Of course we will assist
you in any way we can, but it is the BUYER’S RESPONSIBILITY to file
the Damage Report. In most cases, we will receive a direct
compensation (refund) from the Carrier if the claim is filed
properly, and then we will refund to the buyer. Lost
Packages: This is very very rare. In this rare event, we have
to wait 45 days before we can officially file a claim with USPS. If
the courier truly has a lost package, we will file a claim and refund
your payment as soon we have the official word from USPS that the
package is officially declared "lost". We cannot refund
until the package has been officially declared LOST.
are our terms- by bidding or buying from Secret Compass, you are
agreeing to these terms and conditions, as specifically stated in our
listings. If you don’t understand how the limited edition
collectibles market works, or you don’t understand our policies,
please ask any/all questions BEFORE bidding. Payments must be paid
within 10 days. Happy bidding and good luck!
WITH CONFIDENCE- WE HAVE BEEN DIRECT DEALERS SINCE 2003 AND HAVE
WORKED WITH THOUSANDS OF COLLECTORS WORLDWIDE. WE CAN PROVIDE
REFERENCES UPON REQUEST. PLEASE READ THROUGH OUR POSITIVE FEEDBACK!!