Paint Sprayers Plus wants you to be completely satisfied with your on-line shopping experience. If the merchandise you purchase from us is defective, you may contact us for a *return within 15 days of invoice date for an exchange or a refund of your purchase price.
*Returns on equipment will not be accepted unless the equipment was damaged in shipment or is proven to be defective. New units that are approved to be returned will be charged a 15% restocking fee.
What is the first step in returning items to Paint Sprayers Plus?
- Contact us within 15 days of your receipt of the merchandise.
Please include in your e-mail the following:
- Shipping address
- Telephone number including area code
- Product returned
- Order number or date purchased
- Reason for return
(We use the personal data you give us only to process your return.)
In a responding e-mail, we will issue you a Return Authorization Number and specific instructions meant to streamline the return process. We will also provide the appropriate address for the return shipment. (Most items should be returned to Paint Sprayers Plus. In some cases, however, we will ask that you return the item directly to the manufacturer.)
Will my shipping and handling charge be reimbursed on return?
We can refund shipping and handling in three cases only: if the item you purchase from us is defective, if it is damaged in shipping, or if we mistakenly send you an item other than what you ordered.
What conditions apply to my return?
We ask that you contact us for a refund or exchange within 15 days of your receipt of the merchandise. We will accept returns up to 30 days on accessories only. No returns on accessories will be accepted after 30 days. Shipping charges are non refundable.
Merchandise should be returned in its original condition and/or packaging (unless it has proven defective).
We recommend that merchandise be returned via carriers that offer package tracking or delivery confirmation. Please retain your tracking receipt for reference.
When will my refund be credited?
Refunds will be credited upon return of merchandise and to the account used in making the original purchase. We will notify you by e-mail when your refund has been processed. Please allow 1 - 2 weeks for processing.
We do not accept returns on special order items. If your special order item arrives damaged or requires service we will be more than happy to assist in replacing the item.
Thank you for shopping with Paint Sprayers Plus! We work hard to make sure you are satisfied with our products and services.