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All new equipment comes with factory included accessories, unless otherwise noted.

Please email or call us at 847-478-1450 us for any concerns you may have before leaving negative or neutral feedback on eBay. We will be happy to try solving any problems related to your order.

In the event of shipment loss or delay we will file a tracer with the carrier which may take 2-3 weeks. Orders delayed due to shipping company error cannot be cancelled before a tracer is complete and attempt to redeliver/reship is made.

Processed orders cannot be cancelled or modified. Prices, images and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes may occur. The Twister Group is not responsible for typographical errors, incorrect images, product descriptions and specifications. It is customer responsibility to verify all product information with manufacturer. In the event a product is listed at an incorrect price, The Twister Group shall have the right to cancel any orders placed.

NOT REFUNDABLE ITEMS:

• Shipping cost, customs and brokerage costs.
• Any physically damaged or defaced items. Any damage as a result of shipping must be filed with the carrier immediately and prior to any requests for a return authorization.
• Panasonic, Intel products, 30" and over LCD/LED and plasma television sets as well as opened software and other products listed as non-returnable must be returned directly to the manufacturer for repair or replacement.
• Non-defective products with opened clamshell or blister.

Items returned for refund must be in sellable condition. The Twister Group reserves the right to refuse issuing return authorization.

For all shipments returned by carrier and/or refused, non-defective and defective returns that are found to be non-defective 20% restocking fee will be charged (may be higher for returns missing anything from original contents or not in original brand new condition). Actual shipping cost will be deducted from the refund amount in case of return or refusal of order with free ground shipping. A defective product will be replaced for the same upon receiving and processing its return. If not in stock, lower of original and current price will be credited. If you need a replacement right away, choose credit when requesting RMA and place a new order.

Please allow 2-4 weeks after all goods are received for returns to be processed.

Orders cannot be cancelled. Any attempt to cancel/initiate refund will be subject to delinquency claim for two way shipping, $35 dispute fee and 50% processing fee.