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Payments
We accept, Visa, Mastercard, American Express and Discover.
Purchases paid with Paypal e-checks will be processed after the check has cleared.
Any items shipped from Canada include all taxes, duties and brokerage fees in the price.
To charge by phone please call us at 847-669-9355.Sales Tax
Sales Tax is applicable in Illinois.Shipping
All items are drop shipped directly from the manufacturer.
We ship to the contiguous 48 states.
Shipping to Alaska or Hawaii is extra. Please call for a quote before making your purchase.
We do not offer International shipping. *Some items can be shipped to Canada. Please check the individual listing for ship to locations. Some areas of Canada do not qualify for free shipping. Please call for a quote before making your purchase.
Items are shipped via UPS or Fedex Ground. We cannot ship via USPS. We cannot ship to a PO Box.
All items are shipped insured.
Heavy items or large orders are shipped freight.
You will be notified by email when your item ships along with a tracking number.
Customer Service
We strive for excellent customer service. Emails are usually answered within 24 hours.
Need help deciding?
Need a quote for your entire project?
Call for quote when purchasing 5 or more light fixtures.
Just email us and we will be happy to offer any assistance you need.
For faster service, be sure to include the Model Number in your request.Returns
You may return any purchase to us within 30 days of receiving it. Returned merchandise is subject to a 20% return fee. All shipping charges are non-refundable.Please note that all returned merchandise must be in as-new, uninstalled, in the box condition, and be returned in their original packaging, including any manuals, warranty and other paperwork that may have shipped with the product. Items showing use, abuse or wear and tear will not be accepted for return credit.
How to Make a Return
To ensure that your return is processed accurately and promptly, please call us at 847-669-9355 or send us an email. A customer service representative will provide you with a Return Merchandise Authorization Number (RMA#) and instructions on how to ship the product back to us.
*PLEASE NOTE* Returns made without a Return Merchandise Authorization Number will not be accepted and a refund will NOT be issued. Returns received after the 30 day window, regardless of previous authorization, will not be accepted and a refund will NOT be issued.
You assume responsibility if the item is lost or damaged in shipment. No credits will be issued for products shipped by you, but not received by us, or received in damaged condition.
