- We ONLY ship to VERIFIED PAYPAL ADDRESSES. Please check your shipping address carefully before checkout; it CAN NOT be changed once the order is complete.
- We ONLY ship to 48 CONTIGUOUS US STATES. We do not ship to AK, HI, US Territories & Protectorates (Puerto Rico, Guam, Virgin Islands, etc)
- We DO NOT offer INTERNATIONAL SHIPPING. Our direct website however does work with an International Shipping service – BONGO International. Please contact us for more details.
- Local Pickup is NOT AVAILABLE for eBay Purchases.
OVERVIEW OF OUR PROCEDURES & POLICIES
We offer a 30-day warranty on all new items. Warranty starts from the item delivery date. If there is shipping damage, we must be contacted within 24 hrs of package delivery date.
RETURNS, REFUNDS & EXCHANGES:
Before returning an item please contact us to obtain an RMA (Return Merchandise Authorization) number, returns without an RMA number will not be accepted. Shipping costs are non-refundable. Please also keep in mind in order to receive a full item credit, items must be returned to us in same new condition as they arrived with all packaging in tact.
If there is anything wrong with the item that was caused on our end (incorrect item sent, damage, manufacturer defect, etc) please contact us ASAP. We will look at a number of different options (money refund, credit, exchange, etc) and find a solution that best suits Your needs.
If you should receive a defective or damaged item please e-mail or call us FIRST, before leaving us negative feedback. We are here to help and want to ensure you have positive shopping experience.
POSSIBLE ADDITIONAL FEES:
- Restocking Fee. All personal reason returns (not caused by seller/manufacturer) for refund are subject to 20% (up to $10) re-stocking fee and the buyer is responsible for return shipping. Returns must be in same brand-new condition as when we shipped them out, showing no signs of wear or use.
* We reserve the right to charge additional fee if items are returned to us in not re-sellable condition or for other unforeseen reasons that cause us monetary loss.
- Re-Shipping Fee. When a package is returned to us (wrong address provided, unclaimed, etc) and if you would like the package reshipped you will be charged any returned shipping charges incurred to us as well as second re-shipping fees to you. We are charged these fees by our carriers and since they were not caused by us, we will pass them on to the buyer when we are provided an incorrect address or a package is unclaimed. Please verify you are providing us with the correct address to avoid such issues.
POSITIVE FEEDBACK & 5 STAR DSR RATINGS
We work very hard to maintain Positive Feedback and as close to 5 Star DSR Ratings as possible. We leave our buyers positive feedback as soon as items are paid for. If there are ANY problems that you would like us to address please send us an e-mail or a call us Before you would give us a low rating. We are here to help with any concerns or problems.
Please remember that our goal is to provide Best Values on Products as well as Top Customer Service to each and every customer.
Therefore please always look at the Total, Delivered Price, when shopping online to find the best deal for a given item.
* This is why eBay no longer has a sort option of item price only. Instead you can sort by Total Price of Item + Shipping.
We hope this makes sense and you can appreciate our honest explanation.
THANK YOU FOR YOUR TIME VIEWING OUR ITEMS.
WE HOPE TO HAVE THE PLEASURE TO SERVICE YOUR ONLINE SHOPPING NEEDS.