GIFT QUALITY * THIS PLATINUM HITS XBOX 360 TITLE IS BRAND NEW and FACTORY SEALED [FSW ONLY PURCHASES DIRECTLY FROM THE MANUFACTURERS] * ALL STANDARD ORDERS SHIP EITHER FEDEX GROUND/HOME DELIVERY w/ TRACKING (NO PO BOXES, APO/FPO, HI, AK, PR, GU, VI) OR USPS 1ST CLASS MAIL (PO BOXES, APO/FPO, HI, AK, PR, GU, VI SHIP 1SI CLASS MAIL) WITH TRACKING and/or DELIVERY CONFIRMATION * SEE OUR SELLER RATINGS * EBAY SELLER 10 YEARS * WE SHIP TO THE MILITARY - APO/FPO & CANADA * WORLD CLASS CUSTOMER SERVICE * WE DISCOUNT SHIPPING WHEN IT IS NOT ALREADY FREE WHEN YOU ORDER MORE THAN 1 VIDEO GAME [FULL PRICE FOR THE 1ST GAME AND THEN $1.00 FOR EACH ADD'L GAME - NO LIMIT] [WE ALSO DISCOUNT MULTIPLE ACCESSORIES TITLES – DISCOUNT VARIES BY WEIGHT AND SIZE]
We accept PAYPAL, VIRTUAL PAYPAL, VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. We accept MC, Visa, Discover and Amex on Virtual Paypal. We would really appreciate your business and we will prove it. PLEASE MAIL ANY INQUIRIES TO * Fulfillment Solutions Wholesalers * 5140 Main St, Suite 303-378, Williamsville, NY 14221-5265. We also require your eBay name on all correspondence.
Shipping & Handling Charges to USA:
FREE for USPS 1ST CLASS MAIL. (2-6 Business Days) Includes Tracking. (PLEASE provide a valid E-mail address). ADD $1.00 for each additional title.
$6.99 for USPS PRIORITY MAIL. (1-4 Business Days) Includes Tracking sent by E-mail for delivery status. (PLEASE provide a valid E-mail address). ADD $1.00 for each additional title.
$19.99 for USPS EXPRESS MAIL (GUARANTEED NEXT DAY TO 80% OF THE COUNTRY). Check your zip code for delivery times/ 1 day or 2 days at. Includes Tracking sent by E-mail for delivery status. (PLEASE provide a valid E-mail address). ADD $1.00 for each additional title.
Shipping & Handling Charges to CANADA*:
By Weight for UPS STANDARD TO CANADA: Tracking & Insurance Included. (5 Business Days). ADD $1.00 for each additional title. All orders ship as gifts. NO PO BOXES (must select Priority Mail)
By Weight for USPS PRIORITY MAIL INTERNATIONAL: Tracking Included. (6-10 Business Days). ADD $1.00 for each additional title. All orders ship as gifts.
*For our Canadian customers we are no longer using USPS 1st Class Mail. We would have liked to keep this as our main service because of the fair price but with NO TRACKING and the current climate regarding Homeland Security and the delays of many orders taking 20-30 business days to arrive or not at all we discontinued it. We especially had a high loss of orders. So, going forward we are offering UPS Ground to CANADA at our cost that also gives you tracking and free insurance up to $100 US along with USPS International Priority Mail as an added option.
* 30 Day Warranty from the day customer receives the package.
* Defective merchandise can be EXCHANGED ONLY, no refunds unless we cannot ship another unit.
* Physically damaged & warranty seal tampered items will not be accepted.
* Please email us for RMA (Return Merchandise Authorization) number. This is required.
* On the email subject line put - SUBJECT: RMA REQUIRED
* PayPal is the ONLY payment method accepted.
* If payment is not received, we have all rights to file unpaid item disputes and charge fees.
* We only ship to confirmed addresses.
* Payment is due immediately if Buy It Now option is chosen.
* Paid orders ship the next business day.
* Items will be shipped by the stated shipping method via UPS, FEDEX or USPS.
* All APO/FPO, HI, AK, PR, GU orders (anything outside of the continental U.S.) DO NOT ship UPS OR FEDEX. We use USPS.
* Our shipping system is AUTOMATED in which it is AUTOMATICALLY shipped to your paypal "ship to" address. Please be sure to select the right address. We are NOT responsible for any lost packages.
We need the following information before the system will issue an RMA. It is a formality but we have to have it:
1. Reason for return -
2. Condition of return -
3. Customer PO# (from packing slip) -
SEND ALL RETURNS TO:
FSW Return Center - RMA#
5140 Main St
Williamsville, NY 14221-5265
Detailed Seller Ratings (DSRs)!
We strive to receive 5 stars across the board on the Detailed Seller Ratings (DSR)
Item as described:
Items that we sell are described to the best of our ability; please let us know if item was grossly misrepresented.
We understand communication is key with all our customers. We try to answer all emails within 24-48 hours.
We ship all items 24-36 hours after payment has been received and cleared. Transit times are dependent on USPS, FEDEX and UPS. Please do not rate us poorly due to shipping delays or lost packages with our shipping carriers. They represent us but once we hand off your order to them for delivery it is out of our control.
Shipping and Handling Charges:
We try to make this as affordable as possible but we would like to let you know these are the costs that are associated with the charge. We are not in the Shipping & Handling business. This is not a profit item for us. We solely try to cover our costs unlike many of our competitors who charge rediculous rates. These are our actual costs:
-Actual Shipping Cost
-UPS, FEDEX Fuel Surcharge
-UPS, FEDEX Pickup Fee
-Residential Surcharge (UPS, FEDEX shipments)
-Packing Materials (Boxes, packing peanuts, bubble wrap, tape, labels etc...)
-Actual labor to process and ship the orders
We hope you were satisfied with the purchase and hope you are able to rate us 5 STARS across the board. FSW has been an eBay seller for many years now. We want you to feel special because you are special to us. Satisfaction guaranteed. PERIOD......
Thank you from FSW [Fulfillment Solutions Wholesalers].