note: any questions or concerns must be initiated through ebay massages. This
is required so there is an accurate record of all communications. We do not
reply to any ebay related concern or question through any other email method
except ebay messaging.
and all warranty issues are to be addressed by the original buyer with the
manufacturer. We will assist in the warranty process with you but we do not
send replacement parts or missing items, exchange factory brand new items for
defective items, or repair defective items concerning factory brand new items
with a factory warranty. Any return shipping costs buyer’s responsibility and are NOT refundable.
enter the ready to ship weight of an item (s) and box dimensions in our
listings and NOT a dollar figure. The on-line shipping calculator displays the
cost the selected carrier is charging to deliver the item(s) to your location.
We ship your purchase the next business after confirmation of payment. In many
cases your purchase may be shipped the same day as paid for.
to ship weight is defined as the final weight of an item(s) packed in an
approved shipping carton, container, or box with bubble wrap and other
applicable packing materials.
SHIPPING: We offer combined shipping on multiple purchases. Combined shipping
is based on the ready to ship weight, size and declared value of the box. Shipping methods are by USPS 1st
class, Priority mail UPS, and Fed EX.
Please do not send final payment for multiple purchase(s) until we have
sent a final invoice reflecting combined shipping costs.
ship to the confirmed address that is listed on your buyer page which must be
the same address on file with ebay. Per ebay and pay pal sellers are not
responsible if an item is shipped to an old incorrect address. Please make sure
your current address is updated with ebay AND Pay Pal. We are not responsible if an item is shipped
to an old address that has not been updated with ebay AND paypal. If an item is
returned to us because of an incorrect address the buyer is responsible for the
additional shipping to the new address.
If your current
shipping address shows a Post Office Box please include your physical location. ie: street or road address. We need this for
UPS and or Fed Ex shipping. Failure to include the physical address will cause
a delay in shipping your item. UPS does not deliver items to post office boxes.
record purposes please initially contact us through ebay messages. This can be
done from your buyer page on the item you have purchased.
you have a concern or question about your order please contact us immediately.
Customer service is a cornerstone of our business.
some cases combined shipping on large heavy items is not cost effective however
there still is a reduced cost for shipping 2 or more heavy items to one
COSTS: In 99% of our listings we enter the ready to ship weight of an item and
NOT a dollar figure. The on line shipping calculator displays the cost the
selected carrier is charging to deliver the package to your residence or work
ship all items the next business day after receiving confirmation of cleared or
you require an alternate shipping method or expedited shipping service please
contact us prior to purchase for additional shipping costs for that particular
you have any questions or concerns about any items we have listed please contact
us through ebay messages or 908-362-0111 prior to
purchasing. We are happy to answer any questions you may have. Payment is due within 7 days of purchase. We
offer both factory brand new, vintage, and used merchandise and note item
condition in the listing. Please DO NOT send final payment until we have sent a
final invoice reflecting all purchase(s) and shipping.
and used item listings are compiled from a visual inspection of the actual item
and are described to the best of our ability at the time of the listing.
sealed items are not opened by us when they are listed. After purchase and at
the buyer’s request we will open a factory sealed item to verify condition and
operation. Factory brand new current production items are covered by a warranty
through that manufacturer. In many cases the manufacturer specifies a defective
item is to be addressed and or returned to them for warrant repair or
replacement. All shipping costs associated with a return or warranty issue are
not refundable by Jetstream.
WARRANTY ISSUE IS TO BE ADDRESSED BY THE BUYER WITH THE MANUFACTURER.
items listed are in stock and ready for immediate shipping.
DAMAGE POLICY: Prior
to sending messages that your item has been received broken, damaged or missing
parts please note that we take digital images and digital recordings of the
items as they are packed to verify condition, packing and content. This
procedure is recommended by all shipping companies. All of our packing boxes
and material exceed all listed shipper requirements. If an item arrives with
shipping damage contact us immediately. Save the shipping box and all contents
and the damaged item. The buyer and seller
are required to notify the shipping
company about the damage claim. All
shipping carriers pay an insurance claim based on the declared value of the
item. When the claim is approved a refund of the purchase price and original
shipping will be issued by us if we receive the settlement. In some cases the
buyer receives the settlement. The damaged item may have to be returned to us
for inspection by a shipping representative. In that case we will reimburse the
buyer for the return shipping cost after we receive the item.
will be required to send digital photographs of the damaged box and contents
for the claims process to our email address.