Upperfurniture provide thousands of products to our customers with the best prices on web. All of our products are brand new and directly from manufactures. Best of all, your satisfaction is guaranteed. We will do everything we can to provide you an excellent shopping experience.
We deal directly with manufacture, skipping middlemen to partner directly with only quality manufacturers in large volume. This avoids traditional costly overhead, ensures product satisfaction, allowing for a price far less than what you would pay through a regular dealer.
We will always be there to help. All our customers are very important to us. If you have any questions about our products or services, or you feel that you are not satisfied with your purchase, please feel free to contact us. We will be happy to help you.
100% Satisfaction guarantee - Your satisfaction is our number one goal
Mon-Fri 8AM - 5PM EST.
Please know that your email is very important to us and we will make every effort to respond to your request as soon as possible.
Email Us at Ebay@upperfurniture.com
Payment for your item is expected within 7 days of the end of the auction. We accept, and prefer, PayPal and all major credit cards.
We require that all payments be received within 5 business days of auction close to ensure item availability and prompt shipping. If payment is not received within 7 business days a non-paying bidder complaint will be filed in order to recover all eBay fees and feedback left accordingly.
New York Resident Sales Tax will be added to the total price during your checkout if the product is being shipped inside the State of New York.
Please note, for Alaska, Hawaii, Canada, or International shipments, additional charges may apply. Read below for more details.
Introducing our revolutionary shipping methods for all furniture and home decor items:
- Complete 3-step process and 2-person inspection of the item prior to shipping for 100% quality assurance
- State-of-the-art packaging using an ISTA-approved injected foam material for optimum protection
- Fast 3-5 day ground delivery of all products once the inspection and preparation processes are complete
- Free curbside air-freight delivery for most large items
- Flat rate shipping with no additional charge to anywhere in the continuous U.S.
- Full Product Warranty on replacement parts, free of charge
Our revolutionary shipping process ensures an unprecedented no-damage success rate of 95%
Item usually ships within 14 days upon receipt of payment. Please be patient while we process your order, as you will receive shipping and tracking information via Email once it is complete. Please note that large items and sets being shipped with Premium White Glove shipping may require additional time, as these items are shipped carefully by specialized furniture movers to prevent damage and hassle, and need to be scheduled for delivery.
This shipping rate is flat for all States in the contiguous U.S. only, not including Alaska and Hawaii. For Alaska, Hawaii, or Canada shipments, additional charges will apply. Please inquire about the additional shipping charges before you place a bid. Upon auction winning, we will send you two invoices, one standard and one with the additional shipping fees that apply. We also offer price and shipping discounts for combined shipping on multiple quantity item purchases. Please contact our customer support to place the order.
Note for large items: When paying for this item, please provide a phone number where you may be contacted. In the event that this item needs to be shipped via freight, the freight company will need to contact you in advance to schedule a delivery date and time. Expect items shipping by freight to arrive 7 to 14 business days after leaving our warehouse. In the event we are not provided a phone number and the buyer is unable to be contacted, we will request the on-file phone number from eBay. Please be sure your registered eBay information is up-to-date. Not providing a working number will incur delays in delivery.
Please know that freight services such as lift gate trailers, inside delivery, delayed storage, and re-delivery incur additional fees and are not included in this auction's shipping fee . Someone must be present at the time of delivery to assist the driver; if not, the freight company may charge you an additional fee. Before signing for delivery, it is very important to inspect the carton for any potential damage that may have occurred while in transit.
For large sets where there are multiple items, if only one piece is damaged, accept delivery and notify us of the specific piece that is damaged within 7 days. We will replace the damaged piece.
Important: For Freight Shipping items, Upperfurniture is not responsible for any damages or discrepancies found after the package has been accepted upon delivery.* All fees involved in shipping are non-refundable after an item has shipped. Sizing of doorways and spaces are the responsibility of the buyer. Any returns after the package has been accepted will be at the cost of the buyer and refunds will be less the original shipping costs.
* If the driver does not allow you to inspect the package, please note any external damages on the receipt and also state "SUBJECT TO INSPECTION" on the notes, which will allow you 5 days to contact us and/or the shipper regarding any damages upon opening the box.
Your Satisfaction is guaranteed. You can return your product anytime within 30 days of receipt under follow condition. 1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. 2. Prior return authorization is required. Please contact us at Ebay@upperfuniture.com Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost. 3. The initial freight charges plus a minimum of a 20% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Upperfurniture.com, its subsidiaries, or the manufacture is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued. Some of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund since the shipping fee already include in selling price. 4. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a free shipping offer), and any and all return charges for freight, plus a 20% restocking fee. The customer is responsible for the cost of insuring the return freight.Please note that items sold as "No Returns" cannot be returned.