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• About Us
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About Us

Costume SuperCenter

Amazing Costume Selection & Free Shipping


Costume SuperCenter is the world's newest and most exciting costume and accessory e-retailer. We are your year-round source for more than 10,000 costume and accessory products, including Halloween costumes, childrens costumes, adult costumes, infant costumes, 50s costumes, sexy costumes, Halloween costume ideas, kids costumes, toddler costumes, and even pet and mascot costumes! Costume SuperCenter also has the largest selection of hats, wigs, masks, accessories and make-up, as well as seasonal holiday decorations and props.

CostumeSuperCenter has the best selection and hottest licensed Halloween costumes and costumes available on the Internet - including Star Wars costumes, Disney, Marvel, Nickelodeon, Barbie, Superman, Universal, Playboy, and so many others. Our experienced buyers provide the best in product quality and price, and our costume professionals provide excellent customer service.

• About Us
• Payment
• Shipping
• Service
• Returns

Payment

Payment Instructions 

 Payments are due within 4 days. If you are purchasing more than one item we would prefer if you would make one payment for your entire order. Once you have finished shopping in our eBay store, go to the first item you bought with us on eBay and click on the "pay now" option. It will take you to the eBay checkout page where all your items are on one invoice. 

 

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• Payment
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Shipping

Shipping
 Standard Shipping (UPS Ground) is Always FREE!!
Discounted expedited Shipping options are available for an additional fee.
 Ground: 1-6 Business Days* 
 3-Day: 3-4 Business Days* 
 Next Day: 1-2 Business Days* 
 U.S. Shipping Times:   
 Alaska, Hawaii, Puerto Rico, Virgin Islands & Guam Shipping Times: 
 * Next Day: 2-3 days from the day of order- for orders received by 3:00 ET* 
 * 3-Day: 4 days from the day of order- for orders received by 3:00 ET* 
 * Ground: 3-7 days from the day of order- for orders received by 3:00 ET* 
 *MOST ORDERS (WITH THE EXCEPTION OF SPECIAL ORDERS AND INTERNATIONAL ORDERS) RECEIVED BEFORE 3:00 PM EST WILL BE SHIPPED WITHIN 24-48 HOURS. 
 Please note rural destinations might take an extra day for delivery. 
 APO/FPO Addresses - U.S. Military Bases in Foreign Countries Please Note: APO, FPO and other military base addresses are shipped only through U.S. Postal Service. GROUND rates apply. 
 Business days are MON-FRI excluding Holidays. 
** Guaranteed delivery option unless delay is due to weather from UPS or USPS. 


Shipping to Australia

We deliver shipments to Australian provinces within 2-15 business days from the date your order is shipped. Most orders ship within 1 business day from the time the order is placed, this DOES NOT include Saturdays, Sundays or US Holidays. Please note, remote areas of Australia may not qualify for delivery.

Shipping to Canada

We deliver shipments to Canadian provinces within 1-11 business days from the date your order is shipped. Orders placed by 3:00PM ET Monday-Friday will ship the same day, this DOES NOT include Saturdays, Sundays or US Holidays.

• About Us
• Payment
• Shipping
• Service
• Returns

Service

Costume SuperCenter Customer Service Hours: 
 
 Mon-Thu 8:30am - 9:00pm
 Fri 8:30am - 6:00pm
 Sat 10:00am - 5:00pm
 Sun 12:00pm - 5:00pm
 
 Questions? Call us at 1-888-575-5575

• About Us
• Payment
• Shipping
• Service
• Returns

Returns

Return Policy
 GENERAL PRODUCT RETURNS  
 Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $5.99 will be deducted from the value of your returned item(s) when we process your credit. 
 
 You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return. 
 
 All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. 
 
 The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed. 
 
 Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition. 
 
 Special Order Items and all Mascot Costumes are not returnable. 
 
  
 
 FOR ORDERS OUTSIDE OF THE CONTIGUOUS UNITED STATES 
 
 Please note, for all orders shipped outside of the contiguous 48 states, you may still return your order to us for credit, but you are responsible for all shipping charges. When returning your item, we STRONGLY suggest that you use a method of shipping that includes tracking. If there is an error or the items you received were damaged, please give us a call so that we may correct the situation immediately. 
 
 MISSING COSTUMES/PRODUCTS 
 
 Please note, if you are missing any items from your order or you did not receive the correct accessories/products with your order, simply give us a call and a customer care specialist will correct the issue immediately.