Frequently Asked Questions
Q: What is your return policy?
items are backed by our 30 day Money Back Guarantee. If the item
you receive does not match the listing, please contact us
immediately. We will issue a refund or replace the item.
sold as "used as-is" are not subject to this policy. "As is"
products carry no warranty and returns are not accepted.
are only accepted for functional issues. Customer abused
products will not be accepted.
Q: Do I
Need To Contact You Before Returning An Item?
B: Yes, you
MUST contact us for an RMA before returning any item. Items
returned without an RMA may be refused and returned to sender.
Much Does Shipping Cost?
see the "Shipping" section at the top of the listing.
Will My Order Ship?
are shipped within 48 hours of order payment. As soon as your
order ships, you will receive a notification that will contain
the tracking information. We do not process orders placed on
Saturday or Sunday until Monday morning. Orders placed on
holidays will be processed on the following business day.
Q: Do You
we do not ship internationally. If you require international
shipping, please contact us BEFORE placing an order. Orders
placed internationally may be cancelled.
Q: Do You
Offer Local Pick-up?
A: Local pick-up
is currently not available. Although our sales department is
based in Auburn Hills, MI, our manufacturing facility is based
in Eveleth, MN. For security reasons, we are not able to offer
local pickup at our manufacturing facility.
Payment Methods Do You Accept?
eBay listings we accept PayPal only.
Long Do I Have To Pay For My Order?
have 3 DAYS to complete payment. If not paid in full by 3 days,
your order will be canceled, and we will file an Unpaid Item
your prices negotiable? Do you offer bulk discounts?
A: No. Our
prices are already heavily discounted and not subject to
negotiation. For10+ item orders, please contact us for bulk-rate
Does The "Thermometer Condition Rating" Mean?
A: The thermometer
rating system provides a clear indication of the item's
condition. The picture may not reflect the condition of the
actual item. It is important to read the entire description
Q: Why was
this phone refurbished?
A: We receive
phones from many sources including carrier returns, manufacturer
overstock, trade in programs, and distributor auctions. For this
reason, we are unable to provide you with the original state of
the phone. Rest assured, we are held to rigorous OEM regulations
and only produce quality products. This
of course, does not apply to phones that are not refurbished.
you send me a picture of the item?
we process so many phones, to become as efficient as possible
and keep prices low, we are unable to take individual pictures
of the devices we are selling. Rest assured, our descriptions
and accurate and we are confident you will be happy with your
you send me the serial number of the phone?
combat fraud, we are unable to provide you with a phone's serial
number. We cross check all serial numbers through 3 independent
systems to ensure you receive a device that is clear for
if I am not satisfied with my purchase?
don't like negative feedback. If you think you are going to
leave negative feedback, please don't. Contact us first. There
is never an issue that has to lead to leaving negative feedback.
We have an excellent RMA procedure and an industry leading
warranty policy. We are here to help.