Your BEST guarantee out there! Run 100% worry-free in your new shoes up to 60 days from your purchase date. If you don’t absolutely love ‘em, give us a call and we’ll happily help you select another pair. No questions asked.
60-Day Wear 'em & Love 'em Guarantee
Enjoy FREE Shipping on All orders
Road Runner Sports cannot ship this product to international locations, APO/FPO locations or P.O. Boxes.
Woohoo! You get FREE SHIPPING on all orders every day!
On the incredibly rare occasion an item is not available or requires more time for shipping, you can expect an email or a personal call to give you the latest update!
- You know what you want and you want it fast!
- Your order will be picked, packed and out the door within 48 hours.
- You’ll receive your package and be enjoying your fresh, new gear in a mere 1-5 business days.*
*Orders from the 50 United States ship UPS Ground and will arrive within 1-5 business days. Orders less than 1 pound may take up to 10 business days to arrive.
*Orders from Alaska and Hawaii may take up to 10 business days to arrive and may ship without tracking numbers.
*Orders from Guam, Puerto Rico, and U.S. Virgin Islands may take up to 10 business days to arrive and may ship without tracking numbers in some cases.
*Orders over $200 will require a signature upon delivery.
*Road Runner Sports does not ship eBay orders to international addresses.
*Road Runner Sports does not ship this product to APO/FPO locations or P.O. Boxes.
You’re gonna LOVE your customer care! Our AMAZING team of Fit Experts is standing by to help you. That’s right! When you call Road Runner Sports you speak to a REAL, LIVE PERSON who cares about YOU.
Your WORLD'S BEST Customer Care
When you call your genius Fit Experts, you'll find:
Count on your Fit Expert to make your shopping experience easy and hassle-free. See what it’s like to be taken care of by the BEST in the business and give us a call at 855-RRS-eBAY Monday-Friday, 8am-5pm PST.
When you contact us, please have the following information readily available:
- You’re treated like you’re part of our family
- Your Fit Expert eats, sleeps and breathes running, walking and fitness thanks to 120+ hours of training
- You get stellar care because most have been helping RRS customers Feel Great for over 5 years!
- First and Last Name
- Phone Number
- Order Number
- Date order was placed
To make it easy for you, Road Runner Sports accepts payments thru Paypal from verified U.S. accounts. At this time, we do not accept eChecks or payments from international accounts.
Your cleared payment must be received within 24 hours to guarantee that your order will be shipped. We will do our absolute best to fulfill orders with cleared payments received after 24 hours. However, Road Runner Sports will not hold inventory post 24 hours if cleared payment is not received and your order may be subject to cancellation.
Road Runner Sports accepts the following payment methods through PayPal:
Quick & Easy Payment
Credit Card / Debit Card
PayPal Instant Transfer
- American Express
- Master Card
Shop confident with these great guarantees that are sure to put a smile on your face!
Easy Shopping Return Guarantees
30-Days New and Unused Merchandise
If for some reason your gear isn’t exactly what you wanted, return it in new or unused condition within 30 days of your purchase date. We'll be happy to give you a full refund.
90-Day Electronics Warranty
All electronics have a 90-Day Love It & Keep It Warranty. Within 90-days of your purchase date, if the product does not fit your needs, you can return the item for a refund.
Defective items will be processed as an exchange or refund. For items deemed defective, Road Runner Sports will cover the shipping cost to return the item.
To initiate a return on a defective item, please give us a call Monday-Friday, 8am-5pm, PST at 855-RRS-eBAY. Your Customer Care Specialist is standing by to answer any questions you may have regarding your return. Unless your item is defective, you will be responsible for shipping costs to return your item.
Simply mail your return to:
Road Runner Sports
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111
Great news! There are 38 states where you won’t be charged a dime for sales tax! State laws only require Road Runner Sports to charge sales tax in states where we have retail stores. At this time, that means orders shipped to Arizona, California, Colorado, Georgia, Illinois, Indiana, Kentucky, Maryland, New Jersey, Ohio, Virginia, and Washington State.
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