We offer our customers a 10-day return and MONEY-BACK-GURANTE on all purchased items. The 10-day period starts with the day you receive your purchased item at your provided shipping address and ends with the date you shipped it back to us (postage stamp or date of the carrier picking it up from you). (The full refund does in general not include the shipping costs payed by you, unless the unlikely situation occurs in which we have sent you a defective or wrong item!) We only refund purchased goods if they are not used or damaged by the customer in that 10 day period and have been returned with all official accessories with it (for ex. dustbacks, registration cards, extra buttons and so on.)
Please try to inform us as soon as possible within that 10-day period about your return request via email and send the article secured and properly packed to the following address:
MARANELLO WEB FASHION snc
VIA SICILIA 13
Phone: +39 0536944200
As soon as we have received and inspected the item, we give you a full refund for your initial payment within 7 business days. The length of that refund may vary depending on your preferred payment option and country.If you should have any further questions, please do not not hesitate to contact us.
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