Q: What is your return policy?
A: We gladly accept returned merchandise within 30 days of its receipt—provided that items are in new, unwashed condition with the tags attached. If you'd like to return an item, contact our customer relations department at 1-877-366-4299. They'll be happy to walk you through the return process. Did we make a mistake? Please notify us within 10 days of any discrepancies in your received order. That way we can fix the problem ASAP.
Q: What steps do I take to return an item?
A: When you contact our customer relations department at 1-877-366-4299, they provide you with a return address and a return merchandise number (RMA number). We do not list a specific return address because not all items are returned to the same place. Please write the RMA number on the outside of the package before sending it to us. Writing the RMA number on the outside of the box speeds up the return process.
Q: I'd like to exchange an item. What do I need to do?
A: We do not process exchanges. Instead, simply follow the return process listed above. Then place a new order for the correct item and/or size. By doing exchanges this way, we reduce your wait time and ensure you get the item you want as soon as possible.
Q: Can I return something if it doesn't fit or if I just don't like it?
A: Yes. It is important to us that your experience with Cat5 Commerce is a positive one every time you shop. Contact our customer relations department at 1-877-366-4299 to place all returns. We'll be happy to help.
Q: How do I know what size to order?
A: If you're unsure about what size to order, refer to the Size Chart on that specific listing. This chart will have more specific information such as waist and inseam measurements to help you pick out the right size.
Q: How do I choose a fabric?
A:Different fabrics have different qualities. Certain fabrics only come in certain colors. Other fabrics are more expensive than others. We've outlined this extensively in our Fabric Guide, which can be found on the fabrics tab.
Q: What's the difference between ripstop and twill weave?
A: Both twill and ripstop refer to specific types of fabric weaves. Ripstop weaves are specifically designed to resist and reduce tears and abrasions while twill weaves are the most pliable and minimize the appearance of soils and stains.
Ripstop is a type of plain weave with coarse fibers ribbed at intervals designed to resist and reduce tears and abrasions. Basically, it stops rips. Its lightweight and sturdy characteristics boast both wind and water resistance. Originally designed for parachutes, ripstop is the military clothing weave to demand when extreme durability is priority No. 1. The unique checkerboard pattern of ripstop fabric is not hard to miss.
A twill weave is characterized by distinct, diagonal lines on the surface of the fabric. The inherent uneven texture and design of twill minimizes the appearance of stains and soils. Less interlacings allow the yarns to move with reduced restriction and consequently twill fabrics are more pliable than plain-weaves. The fewer interlacings also enable more tightly packed yarns with high thread counts. These durable high-count twills are wind, water and wrinkle resistant.
Q: Does Cat5 Commerce offer discounts on volume orders?
A: Yes, we provide official quotes on volume orders each and every day. We will get your RFQ turned around fast so that you can get the information you need without delay. Our prices are ultra competitive and we have a knowledgeable customer service team in place to back it all up.