Shop at Sullivan eBay Store Policies
Payment must be received within 5 business days of purchase. We accept banking and major credit cards including Visa, MasterCard, American Express through Paypal.
Canadian residents: Please include all applicable PST, GST and/or HST taxes.
We DO NOT ship to P.O Boxes
We work hard and make every effort to ship your order of stocked items within two business days if payment is received before 2:00PM Eastern Time. But please note, some film props, box sets and gift sets can take up to ten business days, depending on stock availability. Please check the shipping/payments tab for details.
If you are from Alaska, Hawaii, Nunavut, the Northwest Territories or the Yukon, please contact us for a shipping quote as the estimated shipping rates listed are not exact for those locations.
Shop At Sullivan uses UPS to ensure a safe and speedy delivery of your purchases.
International Buyers outside of North America
We ship internationally! To request for a shipping quote, just send us a message with your postal code and country. Please note, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs will be prior to buying.
Exchange & Defective Products
If you're not satisfied with your purchase, you may exchange it within 14 DAYS from your order date. All shipping charges are non-refundable. You will be responsible for the shipping charges associated with sending the item(s) back to us. Additional shipping charges for exchanged item(s) are the customer's responsiblity. Please send us an email through www.shopatsullivan.com that includes your name, email address, order number, and the item(s) you’d like to exchange and the reason for the exchange.
All exchanges must be UNOPENED. All item(s) must be in the original condition you received them in. If an opened item is returned, it will be refused and sent back at your cost. We do NOT accept exchanges of opened items. We will email back a confirmation number and shipping instructions.
We will notify you via e-mail when your exchange has been processed. For more information, please feel free to browse our Exchange & Defective Products page at www.shopatsullivan.com.
We will not accept any exchanges that are not accompanied by a confirmation number.
If the product you received is defective, we will give you special instructions on how to proceed. Please send an email to www.shopatsullivan.com outlining the details of your issue. We will then follow up by email to rectify the issue.
We don't accept defective items after 14 DAYS from your order date.
Please note that props, designated memorabilia and one-of-a-kind merchandise cannot be returned.
If you have any questions about an eBay listing item or need to contact us in any way, please send us message through ebay. We normally reply to emails within 24 hours on business days. We operate Mondays to Fridays, from 9am to 5pm EST. We are closed during weekends and Canadian holidays.
Our goal is to make every customer 100% satisfied with their order. When you receive your order take a minute to leave us positive feedback at eBay. Please do not simply leave a neutral/negative feedback if you had an issue with an item. If you are not satisfied, please let us know before leaving feedback. Please send us a message through eBay and let us know how we can earn your satisfaction!
Please know that your positive feedback and 5 star rating on eBay are extremely important to us. The five-star rating system that eBay instituted is also important to the continued success of our business.