Returns for Sealed Merchandise - Is allowed within 30 days of delivery.
Please email us or call us to request an RMA - Return Merchandise
Authorization. Shipping and handling fees are the costs of us sending the
product to you and will not be refunded. Return postage is on the buyer. In
the event an item is sold with "free shipping", Quantum Networks will refund
the amount of sale, less "actual shipping costs" to customer. After the
approval is sent, we will have to receive the item within the next 10 days.
No refund/exchange will be made if the package is late without notice.
Returns for Opened Merchandise Is allowed within 30 days of delivery as
well. Open merchandise must be returned in the undamaged manufacturers
packaging and include all accessories. There is a 15-25% restocking fee for
opened items. Please do not tape or write anything on the manufacturers
packaging. Merchandise that is received in any way that compromises its
value will result in a much higher restocking fee based on its loss of
value. The restocking fee for opened items received in a compromised
condition is at our discretion.
The following item categories are not allowed for return/exchange under any circumstances if opened:
Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care,
Items that are Materially Different/Not As Advertised
Televisions, One-Time Use Products
- If your item is
materially different than what is advertised - Please do not hesitate to contact our eBay Customer Service
10 days by phone at 1-877-259-4629 or email us using the
"contact this seller" link at the bottom of this page.
Items that do not live up to your desired expectations are not materially
different and we cannot be held responsible. Please direct all complaints
and questions directly to the respective manufacturer as they are best fit
Damaged/DOA/Defective items - Reported within 10 days are immediately
replaced free of charge. If your item becomes/or is found to be defective
beyond the allotted reporting period and is under warranty, than you should
contact the manufacturer directly,
Merchandise Sold As Used - While the majority of our items are sold as brand
new, we do sell some items that are used but are tested and are working. We
currently do not accept returns for these items. Customers should contact
the respective manufacturer as the products are covered under their warranty
and direct all return issues to them.
Again, please do not send your return prior to asking for a RMA number by
emailing us. Return without an RMA on the box may result in the item being
misplaced altogether and/or will be refused by our warehouse! Please include
a copy of the order invoice/packing slip, from the original order along with
a copy of the email confirmation in the return package.
Returns must include the original packaging and included accessories (i.e.
Manuals, warranty, security seal etc.). Do not write or paste anything on
manufacturers packaging. Place return in another carton for shipping so that
it arrives safely. If your item is missing any of the above, please do not
Refunds, regardless of the nature, are usually processed within 7-14
business days. If the allotted time has already passed and you have still
not been refunded in any way please contact us. The same applies to
Most orders ship within 24 hours after payment is complete .Quantum Networks offers free ground shipping to the continental us on most of our items .
We ship to Military APO, FPO, PR, HI , AK for additional fee. We also ship worldwide ( excluding Africa ) using Fedex Ground.
We ship Worldwide under the following circumstances only:
1. We are not responsible for any Duties, Taxes, VAT, Customs Brokerage Fees or any other fee related with the shipment.
2. All merchandise will declare in full value we can’t ship any merchandise with a lower value
3. We ship internationally with Fedex/UPS standard shipping only . We will not ship with USPS internationally
4. Returns will not be accepted unless item will be confirmed defective or not as described
We provide a tracking number for all orders as soon as the ships ( Usually within 3 business days ) . you don’t receive any tracking number please contact us
at 1-877-259-4629 during normal business hours and we will provide you with the tracking number.
Paypal is our preferred payment method on ebay . We also accept Credit Card payments for US customers only please contact us Toll Free at 1-877-259-4629. When paying with a PayPal echeck please note that your order could be delayed for up to 8-10 business days until the payment clears.