As part of our commitment to customer service, we offer a fair return policy. It is important to note that we do not accept returns on any Used, Tested or Opened Products.
If you are dissatisfied with any product purchased through our site, you may return the item(s) in Unused, Unopened, Untested condition, for an exchange or refund within 14 days of purchase. A prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. All returned are accepted and processed at our sole discretion.
If returning an item(s), please ensure that is it sent back to us in its original packaging. Also, please ensure to send the package via a mail service that allows you to track the package. We will not be responsible for any lost or misplaced packages.
Unless an incorrect item(s) is shipped by our shipping department, we will not be responsible for the shipping charges. In event that the customer mistakably ordered a product, or simply wishes to return as they may no longer need the product, the refund will be granted for actual amount of shipping and handling charges paid by us.
To receive authorization for a return, please contact our Customer Service. Please allow up to 2-3 business days for our Returns department to process the transaction and generate a Return Authorization Number (RA#).
Based on the location of the item and the item itself, we will advise the shipping address where we accept the returns. This way we will try our best to reduce any transit time.
We welcome any questions that you may have and will be glad to provide answers for the same. Please send your question by "Ask a question" link and we will be happy to assist you.