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You have probably read or heard enough of criticisms of other sellers, opinions, ideas and advices from other repair service providers already; so, we
are not going to bore you with the same stuff since, most likely, everybody else has collectively said it all. However, if you still have questions or would
like know what we think then please feel free to inquire. Now, let’s get to the point:
For $115 plus $19 return shipping & insurance we will repair your laptop motherboard, clean the inside of your computer, test it, send it back to you
and provide a 60 days warranty on labor and 30 days on parts, if any. If the motherboard is not repairable (NR) or if components need to be replaced then we
will provide you with replacement options for your approval before moving on. Otherwise, we will refund $115 to you and return your unrepaired laptop -
there is NO CHARGE for our effort if your laptop cannot be repaired. That’s it!
Additional service info: for video repair, we always install coppershim and add fresh thermal compound.
This service is only available within the USA and its territories including APO/FPO/DPO, Puerto Rico and The Virgin Islands.
Send your whole laptop and let us do all the work. Since this is a hardware repair service, parts replacement and software repair cost extra if needed,
but we will ask for your approval before performing these steps.
Laptop problems that we can repair:
Power: no power, no charge, intermittent power, broken power (DC) jack, power short.
Video: no video/display internal or external or both, blue screen, dim display, lines, cracked LCD.
Boot: no boot, blue screen, hangs, intermittent boot, random shutdown/restart.
BIOS: locked or flashed incorrectly.
Liquid spill, burnt caps, dropped.
Others: Mouse/touchpad/keyboard/webcam/drives (CD/DVD/BD/HD) not recognized or not working, no WiFi, no network, no internet, VGA/USB ports not working,
We also do software repair, viruses/spyware removal and data recovery on both laptop and PC hard drives. Please inquire.
We repair all laptop makes and models down to component level: MacBook, MacBook Pro, Unibody/Air, iMac,
Mac mini, Acer, Alienware, Asus, Compaq, Clevo, Dell, Fujitsu, Gateway, HP, IBM/Lenovo, MSI, Samsung, Sony and Toshiba.
HOW DOES IT WORK?
You click Buy-it-now to purchase this service and pay with Paypal.
We will send you a Service Ticket to complete along with shipping information to send in your laptop.
You ship the laptop to us.
We will send you an email confirmation when your laptop is received and commence the repair.
You will receive weekly update on the repair progress (only if repair takes longer than expected).
We ship your laptop when repair is completed and provide you with a tracking number or will notify you if laptop is unrepairable and provide you with
part replacement option. If you do not want any replacement then we will return your unrepaired laptop to you and refund $115 to you through Paypal. Again,
we do not charge for our time and effort if your computer is not repairable.
After receiving your Paypal payment, You will receive an email from Konnor Technology with a checklist & Service Ticket along with shipping information
to send your computer. To prevent phishing, our email will contain the Paypal Unique Transaction ID# of your payment to verify that it is a legitimate
message from us.
Customer is always responsible for shipping the computer to us for service. You are also responsible for properly packaging your computer and insure it
against loss or damages during transit. Make sure your laptop is powered off before packing it. Send AC adapter only if problem is power related. You can
ship without the hard drive unless the problem is video related or software issue. If you are not sure, please ask. However, sending a complete laptop
including the hard drive allows us to fully test your machine after repair completed.
Return shipping will be by USPS Parcel Post which can take up to 2 weeks. Faster Shipping by Priority Mail (up to 3 days) costs a little more but it
might be worth the upgrade if you want to receive your laptop back sooner. Please ask for actual shipping upgrade cost (we don't make money on shipping)
if you are interested. We will also tell you whether you really need to upgrade shipping or not.
Shipping by UPS or FedEx is also available but there might be extra cost, especially if the destination is not in the 48 Contigous States.
Our average turn-around time is 3-5 business days just like other repair shops, unless waiting for parts to complete the repair. Priority repair
(immediate attention) is available for $45.
TERMS & CONDITIONS:
You are responsible for your own data. Please back it up before sending your laptop to us to prevent accidental data loss.
Since you are sending us a defective unit for repair, there might be other unknown problems that neither you nor we know about until we have commenced
the repair. If such issue arose, it is certainly not our fault. But we will ALWAYS try to repair your laptop and/or motherboard to the best of our ability
and, of course, in a fair and honest manner.
Your computer will be insured for $500 when we ship it back to you, and that is all we are responsible for if it is lost or damaged in transit. Please
let us know if you want higher insurance value before we ship. USPS charges $1.05 per $100 additional insured value.
We will only ship the laptop to a PayPal confirmed address.
Abandonment: any computer and/or parts left at our facility for more than 90 days are considered abandoned by customer and will be disposed at our
Warranty Policy: Our warranty is 60 days on labor & 30 days on parts from the date you first received your repaired laptop back. This is verified
by the tracking number. You can purchase extended warranty to 90 days (NOT additional 90 days) on both parts & labor for $55 ($75 for Apple brand).
Obviously, we only guarantee what we repaired, not what we did not. There is no warranty on software repair. Abuse and/or physical damage void all
warranty. Warranty request must be made before warranty period ends. We reserved the right to either repair your laptop again or issue a refund at our own
discretion. Labor on warranty repair will be covered for 30 days or by original 60 days, whichever is longer. Part warranty is only for 30 days no matter
what, unless you purchased extended warranty offered above.
Located in Silicon Valley, we have had 20 years of excellent customer service and experience repairing PC’s and laptops since 1991, when the
first Pentium CPU was costing nearly $2000 alone and system RAM of 4MB (yes, 4MB not 4GB) was considered a lot and would have cost about $500. Hundreds of
large and small local computer shops have come and gone during this time. Major magazines such as Computer Shopper, Microtimes and Computer Current have
also come to pass but we are still around doing what we do best. So, we can certainly claim that we are one of the pioneers in professional PC & laptop
repairs. Having been living and doing business in Silicon Valley all these years, we also have a wide network of partners that we can always rely on to
competently complete our job on time and on budget. Send your broken laptop to us and trust that it will be taken care of in a professional and competent
manner. We will also treat you with respect and fairness to earn your business. You will not be treated like a pest. That’s a guarantee! After all, we are
also consumers ourselves.
We hope to have laid out all the details above so that you know exactly what to
expect. But if you still have questions, please ask. Thank you for your interest!
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