PAYMENT & CHECKOUT

Bidding on Multiple Items

WAIT! If you are shipping multiple items to one address, please do not complete checkout until you have added your last item to the cart. eBay automatically combines shipping for multiple items unless you complete checkout before finishing your order. For orders with multiple items, you will be charged for the first item at the single item rate as well a separate fee for the additional items.

Payment Terms

All items must be paid within 10 days. You will receive a payment notification after 7 days. If payment is not received by the 10th day, your auction will be revoked and considered non-paid. A non-paying bidder report will be filed with eBay. If you bid on the item in error, you may be subject to a 15% relisting fee. All payments must be made in US currency.

Sales Tax (NC only)

State law requires that we charge 6.75% sales tax on all orders shipped to North Carolina. Some counties and municipalities may be subject to additional sales taxes. For example, shipments to Mecklenburg Country, North Carolina will be subject to an additional 0.5% sales tax.

PayPal

We accept PayPal payments. If your PayPal account is linked to a checking or other banking account, payment may be considered an e-check. Orders paid for by PayPal e-checks will not be shipped until PayPal provides verification of payment. This requires 3-5 business days from the date that checkout is completed. If you do not have a Paypal account, you may pay as a Paypal guest using Visa, MasterCard, American Express or Discover.

DOMESTIC SHIPPING

All items with the exception of Military shipments are shipped via FedEx. We do not offer local pick-up and we do not ship to PO Boxes. All items must be shipped on our shipper ID. We cannot use other accounts.

Reduced Shipping for Multiple Items

eBay automatically combines shipping for multiple items unless you complete checkout before finishing your order. For orders with multiple items, you will be charged for the first item at the single item rate as well a separate fee for the additional items.

Order Tracking

You will receive an order confirmation with a tracking number once the item ships. You may track the status of the order on our website. Tracking is not available for Military APO/FPO shipments.

Days in Transit

Shipping time includes Monday through Friday only. Weekends and U.S. national holidays are excluded. The map below shows average transit time for Standard Ground Service.

US Expedited Shipment Options

We offer additional options for expedited shipments for US customers.

Next Day Air: Delivered next business day to most US cities.
EXAMPLE 1:
If an order is placed on a Monday before 12 PM EST, the order will be delivered that Tuesday.
If ordered on a Monday after 12 PM EST, the order will be delivered that Wednesday.
EXAMPLE 2:
If an order is placed on a Thursday before 12 PM EST, the order will be delivered that Friday.
If ordered on a Thursday after 12 PM EST, the order will be delivered the following Monday.

2nd Day Air: Delivered in 2 business days to most US cities.
EXAMPLE 1:
If an order is placed on a Monday before 12 PM EST, the order will be delivered that Wednesday.
If ordered on a Monday after 12 PM EST, the order will be delivered that Thursday.
EXAMPLE 2:
If an order is placed on a Wednesday before 12 PM EST, the order will be delivered that Friday.
If ordered on a Wednesday after 12 PM EST, the order will be delivered the following Monday.

3-Day Select: Delivery by the third business day to the Contiguous US only.
EXAMPLE 1:
If an order is placed on a Monday before 12 PM EST, the order will be delivered that Thursday.
If ordered on a Monday after 12 PM EST, the order will be delivered that Friday.
EXAMPLE 2:
If an order is placed on a Tuesday before 12 PM EST, the order will be delivered that Friday.
If ordered on a Tuesday after 12 PM EST, the order will be delivered the following Monday.

Expedited orders are not delivered on Saturdays. Orders for expedited service must be processed by 12 PM EST to be shipped that day. We cannot accommodate requests for expedited service for orders paid with Paypal e-check.

INTERNATIONAL SHIPPING

International Duty and Taxes

All shipments outside the United States may be subject to duty, taxes, import and other fees. Any additional such charges levied on shipments are the responsibility of the buyer and not GlobalGolf. These charges are beyond our control and vary from country to country. We encourage you to contact your local customs office for more information. These fees are prepaid by our carrier upon clearing customs and the customer must reimburse our carrier when the shipment is delivered. In accordance with the North American Free Trade Agreement (NAFTA), shipments from the United States to Canada or Mexico are eligible for preferential tariff treatment. Please note that all shipments outside the United States are subject to inspection by customs and border security authorities. All shipments outside the United States must include a commercial invoice. The value of this invoice must equal the purchase price of the items. We are prohibited by law from lowering or changing this declared value. Any package that the customer refuses to pay the duty and tax for will be considered abandoned. No refunds will be issued by GlobalGolf for abandoned packages and GlobalGolf will not accept the return of the product.

eBay's checkout will automatically combine shipping for multiple items as long as you do not complete checkout prior to adding additional items. For orders with multiple items, you will be charged the appropriate additional item fee after the first item which will be charged at the single item rate.

Order Tracking

You will receive an order confirmation with a tracking number once the item ships. You may track the status of the order on our website. Tracking is not available for Military APO/FPO shipments.

RETURN POLICIES

Your satisfaction is important to us. If for any reason, you are not happy with your item, it may be returned within 14 days. The item must be received in the same condition as it was sold and include all accessories, if applicable. A return authorization must be granted and the customer is responsible for all shipping, duty and taxes, if applicable.

Return Guidelines

• All returns require a valid Return Merchandise Authorization number (RMA#). Your RMA number is the same as your order number. The buyer is responsible for return shipping costs, duty and taxes.
• A restocking fee of 15% of the purchase price may be applicable. The refund will be issued on the product price (and applicable sales tax) only. Original shipping is not refundable.
• Items must be received in the same condition as they were sold and must include all inserts, accessories (if applicable) and include an RMA# clearly written on the box.
• All items will be inspected prior to refund being issued.
• If you have any other questions regarding returns, contact customer service by clicking here. Please include your eBay auction number or GlobalGolf order number. Please allow up to 24 hours for a personal response.

Refunds will be issued within 15 days of receipt of the item.

Please address returns to:
GlobalGolf
Attn: Returns / RMA # ____________
7320 ACC Blvd.
Raleigh, NC 27617 USA

Issues with Shipment

If you received a damaged item or have any other issues, please contact customer service via email here as soon as possible and we will work with you to resolve the situation. Please include your eBay auction number or GlobalGolf order number. Please allow up to 24 hours for a personal response.

USED GOLF CLUB CONDITION RATINGS

	Woods & Hybrids		No previous use. Any markings would be minimal shop wear.
	Irons		No previous use. Any markings would be minimal shop wear.
	Wedges		No previous use. Any markings would be minimal shop wear.
	Putters		No previous use. Any markings would be minimal shop wear.

	Woods & Hybrids		Normal ball marks minimally visible on the face; very light scratching on the sole; no abnormal crown or shaft wear.
	Irons		Normal ball marks minimally visible on the faces; light scratching on the soles; no abnormal markings in the cavities or top lines; no shaft wear.
	Wedges		Normal ball marks minimally visible on the face; light scratching on the sole; no abnormal markings in the cavity or top line; no shaft wear.
	Putters		Normal ball marks minimally visible on the face; light scratching on the sole; no abnormal markings in the cavity or top line; no shaft wear.

	Woods & Hybrids		Normal ball marks and scratching on the face; normal scratching on the sole; very light scratches or paint chips on/around the crown.
	Irons		Normal ball marks on the faces; minor scratching on the soles; no significant dings on the heads; no significant wear on the shafts.
	Wedges		Normal ball marks on the face with minimal groove wear; minor scratching on the sole and in the cavities; no significant wear on the shaft.
	Putters		Normal ball marks and scratching visible on the face and sole; light scratching and marks on the top line minimally visible from address.

	Woods & Hybrids		Moderate face and sole wear; sky-marks, paint chips, and scratches on the crown; minor dinging around the edges of the head; shaft wear.
	Irons		Moderate face and sole wear; minor groove wear and/or chrome wear; rock dings on the leading edge and/or sole; light rusting; shaft wear. The ferrules may or may not be seated to the hosel on each iron in the set. The ferrule is purely cosmetic, and will not affect the playability of the club.
	Wedges		Moderate face and sole wear; minor groove wear and/or chrome wear; rock dings on the leading edge and/or sole; light rusting; shaft wear.
	Putters		Moderate scratching on the face and sole; scratching and natural dinging on the top line; light rusting; shaft wear.

	Woods & Hybrids		Heavy scratching on the face and sole; heavy sky marks on the crown; dings around the edges of the crown and face; shallow dents on the crown; heavy shaft wear.
	Irons		Heavy face and sole wear; significant groove wear and/or chrome wear; missing medallions; large dings on the face and around the edges; rusting; heavy shaft wear. The ferrules may or may not be seated to the hosel on each iron in the set. The ferrule is purely cosmetic, and will not affect the playability of the club.
	Wedges		Heavy face and sole wear; significant groove wear and/or chrome wear; missing medallions; large dings on the face and around the edges; rusting; heavy shaft wear.
	Putters		Heavy scratching on the face and sole; significant scratching and dinging around the edges and top line; dinging/scratching on the insert; rusting; heavy shaft wear.

FREQUENTLY ASKED QUESTIONS

How do I know my item has shipped?
Can I exchange the eBay item I received?
I do not agree with the condition description of the item I received. May I return it?
Why doesn't my used item come with a tool or head cover?
What are your shipping rates and when can I expect shipment?
Why doesn't my GlobalGolf discount code work on eBay?
If I buy multiple items, can I get a discount on the item and shipping?
How do I know this is a genuine club?
Can I get the club's serial number?
Can you end an auction and sell the item directly to me?
I noticed that an auction ended for an item with no bids. Can I purchase that item?
I did not bid on this item or I accidentally bid on this item, do I have to pay for it?
Is this the actual product photo? Can I get more than one picture?
Can eBay purchases and website purchases be combined for shipping?
What does ARP mean concerning Taylor Made products?
Other questions?

How do I know my item has shipped?

GlobalGolf will email you an order confirmation once check-out has been completed and your payment has been received. With this order confirmation, you will be given a GlobalGolf Order ID and tracking instructions. Once your order ships, you will then be sent a shipping confirmation with a FedEx tracking number. Please make sure that GlobalGolf is added to your safe senders list so that these confirmation emails get received into your inbox. ?

Can I exchange the eBay item I received?

Due to the nature of eBay auctions, purchased items that are listed correctly and delivered in due time cannot be exchanged. ?

I do not agree with the condition description of the item I received. May I return it?

Our listing agents take great care in accurately describing each item. Before returning the item, please review our condition descriptions link and compare with the item that you received. If you still feel that the item you received does not match the condition description, you are welcome to return it per our guidelines. ?

Why doesn't my used item come with a tool or head cover?

The bulk of our preowned items come from leading retailers, pro shops or directly from the manufacturer. Unfortunately we do not receive the tool or head covers with most of our preowned inventory. ?

What are your shipping rates and when can I expect shipment?

GlobalGolf ships to over 100 countries via FedEx. You can review our shipping rates to the US, Canada, and other countries as well as expected days in transit on our domestic or international shipping tab. Please note that international customers will be charged taxes, customs and other import fees for international shipments. These fees vary by country. Please consult your local customs office for more details. ?

Why doesn't my discount code work on eBay?

Unfortunately, as stated in our emails, our website promotions are not valid on eBay. ?

If I buy multiple items, can I get a discount on the item and shipping?

We do not discount prices or winning bids for multiple items. We do, however, discount shipping for multiple items. This is done automatically at checkout if you do not complete checkout before you have won all of your items. Please note that we cannot combine shipping for both eBay and website orders. These are separate checkout systems which are not integrated. ?

How do I know this is a genuine club?

GlobalGolf is the largest seller of used golf clubs on the Internet. The vast majority of our clubs are sourced from leading retailers, pro-shops or directly from the manufacturer. We guarantee that 100% of our clubs are genuine. ?

Can I get the club's serial number?

Unfortunately, we do not report serial numbers on the eBay listing. Our customer service staff is unable to inspect items for sale. ?

Can you end an auction and sell the item directly to me?

Unfortunately, we are unable to end an auction before its closing time. However, we invite you to visit our website if you need to purchase an item but cannot wait for an auction to close. If an auction ends without any bids, you may re-visit our eBay store since most items re-list within 48 hours. If you are unable to find a certain item that was previously for sale, please call us and we will do our best to assist you. ?

The item I was looking at ended with no bids. Can I purchase the item?

If an item ends with no bids it will typically relist within 24 to 48 hours. ?

I did not bid on this item or I accidentally bid on this item, do I have to pay for it?

We realize that mistakes do occur. If you bid on the wrong item or someone made a bid on your behalf without your consent, we will make every effort to work with you to resolve the issue. In most cases, a re-listing fee will be charged. The re-listing fee is 15% of the purchase price. Please remember that your bid is a binding contract. Per eBay, you are legally bound to pay for the item if you are the winning bidder. There are several steps that have to be taken to place a bid. This is not a one-click process. Each time a bid is placed, eBay displays the following text: "Your bid is a contract 3) The customer may choose to neither buy the item nor choose an alternate item. In this case a re-listing fee is applicable. The re-listing fee is equal to 15% of the amount the item sold for. 4) Option four is the last resort. The customer may not want either of the previous options. In this case the only way we can recover our fees from eBay is to file a Non Paying Bidder (NPB) complaint with eBay." ?

Is this the actual product photo? Can I get more than one picture?

All of our products, both new and used, are represented by manufacturer stock photos. The photo represents only the brand and model of the club. The details of the club (dexterity, loft, shaft, etc) and the condition of the club are listed in the product description. ?

Can eBay purchases and website purchases be combined for shipping?

Unfortunately eBay and website orders cannot be combined since they have different checkout methods. ?

What does ARP mean concerning Taylor Made products?

There is an extremely small "ARP" stamp next to the serial number on the hosel of the seven iron. ARP stands for Asset Recovery Product. This product comes from retail stores or pro shops and is returned for different reasons (over-ordering, inventory clearance, etc.). TaylorMade stamps ARP so that they know the history of the item. We purchase ARP items directly from TaylorMade. These are not seconds or factory blems, these are original first run items. Selling ARP product is standard resale practice, and we have sold hundreds of these items over the years. We will honor the original manufacturer warranty by replacing or repairing any equipment. Click here to see an example of a club with this stamp. ?

Other Questions?

If you have any other questions, please contact customer service customer service via email here as soon as possible and we will answer your questions. Please allow up to 24 hours for a personal response.?

CONTACT GLOBALGOLF

Questions?

Click here to view our FAQ.

Business Hours

Customer service hours are Monday through Friday 9AM - 7PM EST and Saturday 10AM - 5PM EST.

If you have a question about an eBay purchase, please note the eBay item number which is located in the top right corner of the auction page under Other item info.

Email

Contact us via this link here. Please allow up to 24 hours for a personal response.

Telephone

866-843-0262 (US toll free)
011-919-719-7940 (international)
919-719-7958 (fax)

Address

GlobalGolf
Global Value Commerce, Inc
7320 ACC Blvd.
Raleigh, NC 27617