- We want our customers to feel safe knowing they can return their items, no questions asked!
If you are not happy with your items for any reason, simply follow these 3 easy steps!
- Email us to get the return mailing address
- Write down 'RETURN' clearly on the envelop and return to the address
provided. Buyers will be contacted to arrange refund of merchant value once
the returned item is received. Please note that postage is NOT refundable.
- All returns must be postmarked within 14 days of receipt of your package.
- All original tags must be attached, with no signs of use.
================About us / Feedback================
Our goal is to provide 5 star service everyday of the week to each and every customer.
ecolandkorea was founded in 2010. The owners had over 7 years of Ecommerce verticals. With years of built relationships with manufacturers and vendors we can guarantee you will be happy with our pricing.
Our service department is always available to work with any issues you may have with your purchase and our knowledgeable sales staff can help you with your purchase. they are here to help you with a smile.
In addition, we have a team of specialists who are ready to provide customer support when you need it. Our goal is not only to sell you quality products at the lowest prices, but also to build a trusting and lasting relationship.
Due to the high volume of transactions, we use Ebay's Auto Feedback system. Once you are happy with your purchase, please leave us 5 star positive feedback.
We strive to be a 5 star seller. Your feedback is critical to our success on eBay. If you feel that you cannot leave a Positive comment with all 5 stars - WE WILL EARN IT.
In the event you feel like you have a problem with your order, please give us a chance to make the situation "right" before posting a negative review.
eBay also has Detailed Seller Ratings, these are ratings in which you leave a star rating of 1-5. The highest level of service is a 5. We hope that we can provide you 5 star service in all four categories. If you feel the level of service in any of the 4 categories is 3 or lower, we ask that you contact us prior to leaving feedback via Ebay message and allow us the opportunity to resolve whatever the issue may be.
The 4 categories are:
Item as described
Shipping and handling charges
Receiving positive feedback with a low score of 3 or less in any of the 4 categories is not what we strive for.
Our goal is simple, we want YOU to be happy. All we ask is a fair opportunity to do so. In the event that you do have an issue with a purchase just let us know and we will be there to back you up.We are standing by to serve you and will do everything in our power to make sure your experience is as smooth as can be!