As a family owned business for over 10 years, we take great pride in everything we do. We understand that buying diamond jewelry online without "touching" or "seeing" the actual piece can be very difficult and sometimes even a frustrating process, while also personal and should be treated with extraordinary attention.
Our main believes and goals, is to formulate longstanding relationships based on trust so that you will refer to us a frlend in your buying process.
New Diamond District is not your ordinary dealer. We take great pride in being a full service distributor of jewelry with a caring and competent staff consisting of accredited jewelers, a graduate GlA gemologist, and master goldsmiths. Our goldsmiths present the highest quality of craftsmanship while delivering the best product to your satisfaction. Basically, we can custom design any piece of jewelry to your liking and create it to your taste.
It is our pleasure to provide to all of our USA customers FREE insured shipping & handling. We usually ship most items via FedEx and in some cases via USPS. Please see our store policy for further details in regards to USA shipping, click here
We ship worldwide (Except High Risk Countries)
Telephone number must be provided so custom agent in your country can contact you when the package has arrived, no package will be shipped without a telephone number.
Customs, Import, Duties and Tax Fees:
Your country of residence may impose customs, import, duties or tax fees that you must pay because your order originated outside of your home country.
These fees are your responsibility and are seperate from the cost you paid us for your merchandise and shipping.
Please see our store policy for further details in regards to International shipping, click here
Our commitment is simple: We treat the customer with the utmost care and everything will work itself out. We are committed to make every customer happy through our items and services. We will make sure you are 100% satisfied on every purchase. Total effort and care is put into every customer regardless of how much money is spent, or what item is purchased. We want to make you our customer, and we know our service and commitment will allow us to keep you as an ongoing customer.
We have made many buyers happy and we will do the same for you!
New Diamond District will offer a Two Year warranty on all watches sold. We also offer free lifetime battery replacement and free bracelet sizing, all you pay is for return shipping. The Two Year New Diamond District warranty covers the watch movement and battery replacement of any watch purchased on our site. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Please note that it does not include: watch case, bracelet, straps, crown/stem, crystal/glass and finishes. Opening the back casing of the watch by uncertified watchmakers voids all warranties.
Furthermore, damage caused by excessive wear and tear, physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations is also not covered by our warranty. It also does not cover damage or defects arising from overhauls or maintenance. Damages caused to a timepiece arising from water or moisture, are not covered under the warranty. Warranties are not transferable. This warranty is valid only at New Diamond District. It will become void if someone other than New Diamond District performs repair or warranty service, including battery replacement.
We accept most payment methods. Please see our store policy for further details in our payment options, click here
You may return most items within 14 days of the date your order was received for a full refund of the purchase price excluding shipping, handling or other additional charges. All products shipped from our factory are carefully checked, tested, inspected and packaged before leaving our warehouse. Shipping errors and/or damage must be reported to New Diamond District and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted.
No returns will be accepted without prior consent and/or knowledge from New Diamond District of a return.
We do not refund return shipping charges unless we made an error. All return shipping charges must be prepaid. We cannot accept C.O.D. You can expect a refund within 5 days of our receiving your returned product. Refunds will be credited to the same form of payment used in your original purchase.
Please see our store policy for further details in regards to Returns, click here
Please note that all brand names and brand trademarks displayed on our site or in product listings are the sole property of the respective trademark owners and are not the property of New Diamond District. No relationship between New Diamond District and the respective brand owner(s) is stated or implied.