accept returns for 14 days from the date you received your item. All
returns are subject to a 25% restocking fee. You can choose to exchange
your item for one of equal value, a refund less the 25% restocking fee,
or you can apply the value of your returned item (less restocking fee)
to any other item from our store.
and credits for returns cannot be applied to out-of-stock or special
order items; only those currently available in our store.
ANY RETURNED ITEMS MUST BE AUTHORIZED BY UNDERCAR OUTFITTER PRIOR TO RETURNING THEM!
you wish to return something, you must contact us for an RMA number and
shipping address. There is no charge for this, but in order to
organize and process returns promptly we must tag them so they can be
tracked in our system. Failure to obtain authorization will void our
return policy and any obligation for refund or exchange. We also want
an opportunity to explain how the return and credit or exchange will be
processed so you know EXACTLY what to expect when the matter is
You charge a 25% restocking fee, why so much?
many of our items ship at no charge and this is one of the costs we
must recoup when items are returned to us. Additionally we often have
to replace the manufacturers packaging and thoroughly inspect the items
to they can be sold as new again and we can certify that they are in
the event we shipped or listed an item incorrectly, it arrived damaged
or is somehow defective we will, of course, issue a full refund
including any shipping costs.
I just got my RMA number, how long do I have to get the item back to you?
the RMA is issued we must receive the item within 30 days. After 30
days the RMA is voided and the item is no longer eligible for return or
I installed the item I bought but I don't like how it looks/works/fits can I return it?
- we only sell 100% new and unused products, if you have installed the
item it is not eligible for return. All returns are thoroughly
inspected upon receipt and refunds will not be issued for used or
want to return an item that I have unboxed. I threw out the
box/instructions/packaging but want to send it back anyway - can I?
- sometimes we can get new packaging materials from manufacturer,
sometimes we cannot. In the event they are available they are never
free. If you have unboxed your item and destroyed or disposed of the
packaging or some other item that was included you'll need to contact us
to see if the item is eligible for return.
My return or refund was refused - why?
we have received your item and it is not eligible for a return refund
or exchange we've likely already contacted you with an explanation and
your options to have the item returned to you. Most likely the item was
not in new condition as it was sold and delivered to you. We cannot
and will not accept damaged, installed or used parts for return. If you
disagree with our assessment of your return we encourage you to file a
claim with PayPal and let them mediate the return/credit process. We
pride ourselves on the way we run our business and feel we represent all
of our items and policies accurately, but we understand two parties may
not always view a situation and draw the same conclusion so PayPal and
Ebay have policies in place to help us reach a satisfactory conclusion
in the event of a disagreement or misunderstanding.
Shipping information and guidelines:
simply; we stock what we sell – or do our very best to insure the parts
we offer come off the shelves of our own warehouse as quickly as
possible. This allows us to make sure you are getting what you paid for
as quickly as possible. However, we do occasionally run into
backorders or stock shortages in instances where we haven’t caught them
in time to take down our listings. In these cases we will contact you
anytime the lead time goes more than 24 to 48 hours beyond
our stated shipping time. If we are out of stock on an item we will
provide the most accurate ETA we can and you are free to choose a full
and immediate refund or you may choose to wait for your item(s).
are closed on weekends and most major holidays. We do not ship on
these days. Your item will leave the next business day. Please note
shipping times quoted by ebay, USPS, or UPS are quoted in business days - these do not count weekends.
happy to answer your questions whenever possible. However we only
communicate with customers via the ebay messaging interface. This
allows us to save and organize all communication in the event that
information needs to be viewed at any time. We do not typically answer
our phone though we do listen to messages. Our e-mail is also largely
may also ignore your question if it is already addressed in the item's
description or laid out here in our terms and conditions.
International shipping and customs:
feasible we make items in our Ebay store available for international
shipment. In these instances the freight from the available carrier(s)
will be show in the item listings. If you do not see an option for
international shipping we do not offer it for that item. Generally
speaking we determine not to offer items for sale outside of the US
because either A) we are prohibited from exporting them or B) the
freight cost to any country outside the US is more than the cost of the
we ship an item internationally Ebay and PayPal publish their estimated
time frame for delivery. In many cases we have found these times to be
optimistic for delivery to buyers but fairly accurate for delivery to a
given country’s customs agency. We have absolutely no control over
local non-US postal delivery times nor the time it takes for an item to
clear customs in a given country. We do our best to ship items as
quickly as possible but we cannot assume any responsibility for customs
or international shipment delays. We post tracking information with
EVERY item we ship. Unfortunately in the case of items shipped via the
United States Postal Service we have found this tracking often lags
behind the packages actual progress or doesn’t work at all once the
package has left the United States. We are happy to ship any
international item via UPS as their tracking is much better but
unfortunately their freight costs are typically significantly higher.
word about shipping costs; we offer a selection of parts with free
domestic shipping. This free shipping offer applies to US addresses
only, we simply cannot afford to ship internationally at no charge.
Whenever freight costs are calculated they are done so by Ebay on our
behalf. We adhere to their published freight costs, and sometimes they
are expensive. We do apologize for the expense, but what is expensive
for you is also expensive for us and we do our best to get items out
quickly so you get the service you’re paying for.
Declared values for items shipped internationally:
are frequently asked to declare a value lower than what is paid for an
item to help customers save money on customs duties and associated
taxes. We cannot do so. All of our items ship insured for their full
value, as such they must also be declared for that value. This protects
us both in the event and item is lost, damaged or does not reach it's
are authorized dealers for every item we sell. As such we are happy to
assist with any warranty issues. We must state that any and all
warranty expressed or implied is that of the manufacturer NOT
UndercarOutfitter. That said we will offer whatever help in processing a
solution that we can. Some warranty claims can be handled by us, some
must be submitted directly to the manufacturer, in either case we will
assist in the process. We will only support products purchased from us,
we apologize in advance but we simply do not have the time to supply
support for products purchased from other vendors.
No warranty of any kind is offered or implied for parts that are discontinued, new-old stock, or used.
What “standard shipping” means to us:In
a handful of our auctions where we offer free shipping you will see it
listed as “free standard shipping”. What this means to us is that we
reserve the right to ship the item at no charge to you via either USPS
Priority Mail, USPS First Class Mail, USPS Parcel Post or UPS Ground.
All services offer tracking and insurance.