About Us
All Time Medical is a one-stop, full service on-line medical supply company (DME) located just outside New York City. Through the comfort of your home or office, you can research and purchase medical supplies such as wheelchairs, electric scooters, lift chairs and other home medical products that is suitable for you or your loved ones.
Through our direct relationship with manufacturers, we are able to achieve our goal; to pass along savings to you and offer customer support so that you have the best shopping experience. We buy from the leaders in the industry, household names such as - Drive Medical, Pride Mobility, Invacare and others. We drop ship all of our products directly to your doorstep, thereby bypassing the middleman. We obtained the lowest prices possible through our negotiations with the manufacturer and constantly monitor our pricing so that you the consumer will benefit - it is that simple.
Our on-line store, www.alltimemedical.com , is open 24/7. Your purchases are made through a secure server.
Privacy
Secure Site: we employ the latest 128-bit encryption technology for the areas of the site where your personal information or account information is requested. Through the encryption, your personal and confidential information is thereby secure while it is being sent to our servers via the internet. Confidentiality is our top priority.
Your Privacy: We will not share any personal or medical information we acquire about our clients with anyone without your consent. The information will not be used in any way other than for order fulfillment and for the evaluation of our site.
Employees of All Time Medical may use the personal information for one purpose only - to fulfill orders. Any employee violating our policy will be immediately terminated.
Our policies will be reviewed as necessary so that we are sure that strict confidentiality is kept.
If you, the client, feel that we have violated your rights, please notify us immediately so that the appropriate measures can be taken.
Policies
Shipping Rates & Locations
We offer FREE SHIPPING on all products.
Please contact us for pricing if you need your items shipped through a quicker method. We will charge your credit card accordingly only after informing you of the additional charges.
Delivery Time
Delivery times will vary. Most orders will ship within 2 -3 business days and arrive within 5 - 7 business days. Shipping time varies from manufacturer to manufacturer.
Large and bulky items such as manual wheelchairs, motorized wheelchairs, lift chairs and Electric Scooters may take up to 2 - 3 weeks. Shipping time varies from manufacturer to manufacturer.
Custom items may take up to 3-4 weeks. Shipping time varies from manufacturer to manufacturer.
To expedite your order, feel free to contact us. Extra charges may apply.
If these delivery times cannot be kept, we will immediately notify you and give you various alternatives and options which includes an option to cancel your order.
If you are unavailable to receive the shipment when your order arrives, we will notify you that an attempt was made. We will attempt a second time after which we will charge a 20% restocking fee.
30 day Return Policy
We offer a 30 day return policy except for any custom product built to order, hospital beds, bath safety or commodes, due to hygiene issues. For all other items, the following conditions must be met:
- The 30 day policy begins 30 days from the date of the customer receipt and arrives at the vendor location within 30 days from said date.
- All Time Medical issues an RMA (return merchandise authorization) number. No returns will be accepted without an RMA number.
- Product is in its original packaging material, was not used, not damaged and clean.
- Product must arrive at the vendor's location within 30 days from customer receipt date.
- Shipping charges and restocking fees (20%) are the responsibility of the customer as well as the original shipping charges of the item to the customer, unless the customer received the wrong product. In that occurs, then some manufacturers will replace the item entirely at ther own expense. Others, will only send parts to correct the damage. They will not accept a return unless the customer obligates themselves to the standard restocking and shipping fees that were mentioned.
- If all of the conditions are met, the refund will be issued only after receipt and satisfactory examination of the returned item.
Cancellations
An order cancelled after it is shipped, will have the 30 day return policy apply as explained above.
Payment Options
We accept, Visa, Master Card, Discover, American Express and PayPal. Since all the information is encrypted, you can safely enter your personal information and rest assured that the data will be safely transferred to our server for order fulfillment.
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