Bicycle Supply Policies

When Bidding...

Please be sure to check your eBay messages, we communicate with you every step of the way!

Buying More Than 1 Item?

Please do not make payment until your final purchase is complete! Combined Shipping is available for all purchases made by the same Buyer ID from the same Seller ID during the seven day period following the close of your first item! To take advantage of this option, please wait to visit checkout until all of your auctions have closed or Buy-It -Now selections have been made.

Checkout and Combined Orders

Combined shipping automatically happens with all of our listings. Simply hit the pay button in anyone of the auctions... Or follow the link found in one of the checkout emails we have sent.  Be sure to make payment only after the final purchase.

We accept the following forms of payment.

• PayPal
• All Major Credit Cards

How Long Do I Have To Pay?

You may also continue purchasing additional items from our auctions or eBay store. You have 7 days from the end of the first purchase to add additional items to your order. Make sure all of your auctions have ended prior to checking out. All of your purchases will be consolidated into one checkout!

Sales Tax

For shipments to CA addresses, we are required by State law to collect 7.975 % Sales Tax.

How Much Is Shipping?

Regular Domestic Shipping is Free, Including Multiple Orders!
Upgraded shipping is available on most items.
 
Upgraded Domestic rates are located in the shipping tab.  Combined Upgraded Domestic orders pay shipping for the item that has the highest charge (or the selected class).  All Additional items ship for free.

International rates are located in the shipping tab.  Combined International orders pay shipping for the item that has the highest charge (for the selected class).  All additional items ship for free.  Please request a final invoice when your purchases are complete.

We ship to all countries and APO/FPO's. Not all shipping services are available for all countries, please email us should you have a shipping question.

We ship Monday thru Friday. Your purchase will ship within 24 hours Guaranteed!

Upon processing all tracking numbers are automatically emailed and also available for viewing at anytime by logging into the account created at checkout.

International Buyers -- Please Note

• Import duties, taxes and charges are not included in the item price or
  shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these
  additional costs will be prior to bidding/buying.
• These charges are normally collected by the delivering freight
  (shipping) company or when you pick the item up – do not confuse them
  for additional shipping charges.
• We do not mark merchandise values below value or mark items as ‘gifts’
• US and International government regulations prohibit such behavior.
• Information regarding customs for many countries can be found on the
  World Customs Organization page through the following website address:
  http://www.wcoomd.org/tariff/

Insurance

Is included on all shipments, Domestic or International.

30 Day Guarantee!

Simply contact us for an RMA Number and we'll refund any purchase for any reason on unused items with their original packaging less S&H. Returns must be received within 30 days of purchase date.  Shipping fees are the responsibility of the buyer.  A Restocking Fee of 10% will be applied.

Customer Service

Toll Free 1-866-613-7104

All items ship from our warehouse in Biola CA.
BicycleSupply
12553 W G St
Biola CA 93606
USA

Let our courteous staff answer your questions fast. Most emails are replied to in less than one hour. Have a tech issue? Email us, we can help with all of your compatibility questions. If we don't know the answer we can usually find it fast. We are committed to your Total Satisfaction!

If your email does not receive a prompt reply we have likely not received it or our reply has been blocked or bounced. Please check your spam box.