Frequently Asked Questions
Q. How long will I get to spend with Incubus?
A. The meet and greet will last about 20 minutes total. Note: Winner may miss a portion of the opening act due to the meet and greet. After the meet and greet general admission ticket holders will be escorted to the general admission entrance. There is no special VIP section. Reserved ticket holders will be escorted to their seats.
Q: What does the L# (i.e. L03/L04) represent in the listing title?
A: The L#s merely represent the Auction Lot #. They do not represent a seat or laminate number.
Q: Can I bring a camera?
A: None of the Incubus representatives will remove a camera from you. However, each venue will have its own set of restrictions regarding cameras and there is no guarantee you will be provided an opportunity to take personal photos with band members. MYF will have staff on-hand to take group photos of the fans with the band and those photos can be downloaded from a website within a week of the show.
Q. Can I bring a video camera?
Q: Can I buy a package for a gift?
A: Yes. The winning bidder can transfer the package to another person but they must provide all of the contact information (email, mobile phone, home phone, and address) for that person immediately after winning. Make sure to put this in the "NOTES" area located on the PayPal invoice before completing the payment process. The photo I.D.and winning certificate presented at will call must match, or the package cannot be retrieved.
Q. How will I know where to go when I arrive at the concert?
A. Winners will receive an email prior to the concert giving them all of the details on what time to arrive, where to go, and a contact’s name. Winner MUST supply CELL NUMBER as well. Make sure to put this in the “NOTES” area located on the PayPal invoice before completing the payment process.
Q. Do I need to provide my guest's name and contact information?
Q. Is bidding open internationally?
A. Yes, bidding is open internationally.
Q. I've won the auction! What happens next?
A. A representative of Kompolt will contact the winning bidder via email to congratulate him or her as well as confirm the payment amount and payment instructions. PAYMENT MUST BE IN U.S. FUNDS VIA PAYPAL and received within three (3) business days of the close of the auction.
Q. What are the accepted methods of payment?
A. ALL TRANSACTIONS MUST BE IN U.S. DOLLARS. We are accepting PayPal only for this auction.
Q. Will a receipt be provided?
A. Yes, a receipt for the final bid amount paid will be provided by Kompolt.
Q. Is there sales tax?
A. No. Sales tax will not be charged.
Q. Is this purchase tax deductible?
A. Please contact your personal tax advisor for information on this issue.
Q. When can I expect to receive the electronic winning certificate?
A. Barring unanticipated circumstances, the expected delivery time is 3-5 days after final payment is received and acknowledged. An accurate and current email address and cell number will be required before payment is considered “received and acknowledged.” Make sure to put this in the “NOTES” area located on the PayPal invoice before completing the payment process.
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