Detailed Seller Rating Categories - Things to keep in mind when leaving feedback for us. We work extremely hard for your satisfaction. FrugalFair strives for "5" star feedback in all 4 DSR categories.
- Item as described - We currently have over 100's of items in stock. We are a small business and work extremely hard to make sure your item is exactly as described or even better. Our goal is to make you a returning customer. We are human though and can make mistakes. We do a lot of work to prevent issues from occuring and in the rare instance that you have an issue, we stand behind the products we sell. Simply contact us, so we have the chance to correct the problem before leaving permanent feedback.
- Communication - We respond to every email that we receive within 1 business day. If you do not receive a response from us, it is because we did not receive your email or the message may have been filtered to your spam folder. Your questions are very important to us, and our goal is to receive 5 star positive feedback on every sale. The best way to make sure we receive your message is to use the "Ask Seller a Question" link located at the top of the listing. Our normal business hours are 8:30 AM - 5:00 PM CST Mon-Fri.
- Shipping time - Our shipping team works around the clock to ensure your items go out our doors as quickly as possible. Almost every order is sent out within 1 business day and every order is shipped within 48 business hours. Generally domestic orders arrive to our customers within 2-5 business days, but some orders may take up to 10 business days to arrive. While we do our best on our end to make sure you receive your item as quickly, please keep in mind that actual shipping times depend on the Postal Service.
- Shipping and handling charges - By default we ship all items to the continental USA for free! There should never be a reason to leave less than 5 stars here.... All other shipping methods we provide, we provide at a discount.
We automatically leave you positive feedback automatically when your item is shipped.