INSURANCE Toysorigin offers the option of insuring your Australia Post delivered goods via Registered Post. Registered Post costs an additional $2.80 and provides you with a unique identification number, peace of mind, proof of postage and insurance up to $100. Please note that Toysorigin recommends you consider an insurance and Toysorigin takes no responsibility for the loss or damage of items once they have left Toysorigin’s warehouse. TIMING Once the payment have cleared into our account (this may take a few business days) Toysorigin will dispatch your order within 24 to 48 hours. Toysorigin will always notify you if there is a delay in delivery due to stock availability. Please allow Australia Post a minimum of 7 business days for delivery. IMPORTANT DELIVERY INFORMATION, PLEASE READ Although we're always here to help, if you have a missed delivery or delivery issue it's often faster and more convenient for you to deal directly with Australia Post 13 13 18. RETURN POLICY Returns accepted within: 3 Days Refund given as: Money Back (purchase price only excluding postage and handling) Return shipping paid by: Buyer Additional return policy details: All returned items need to be in perfect unused condition, with all components, complete with original packaging. Toysorigin will not allow returns on damaged or incomplete products. Proof of purchase is required. Should the product not be in original condition, please contact Toysorigin before returning it as this may save you some unnecessary costs. There is a $10.00 service and repacking charge for any returned items which are returned without original swing tags attached or with removed or damaged external original packaging. Toysorigin recommend that you return your unwanted items using registered post or trackable courier. Toysorigin takes no responsible if returned items are lost in transit. PLEASE COMMUNICATE TO ME WHEN YOU HAVE RECEIVED THE ITEM AND NOT HAPPY ABOUT IT, BEFORE LEAVING NEGATIVE FEEDBACK. WE CAN WORK THINGS OUT.