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 SquareTrade © AP6.0
| ABOUT US |
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Keystone is a leader in the technology and electronics industry with corporate offices in Langhorne, PA, conveniently located close to the PA Turnpike, the city of Philadelphia and I-95 in scenic Bucks County.
Our staff has nearly 100 years of combined experience. Keystone provides world class professionalism and service and has always put customer needs first. For 10 years, Keystone has owned and operated a 15,000-square-foot technology facility and all items ship from our Philadelphia area location. |
| SHIPPING |
- We ship daily using UPS or Fedex Ground.
- Insurance is added to all items at no charge.
- We do NOT ship to PO Boxes, APO or International addresses.
- We ship only to the lower 48 states, no exceptions.
- We do NOT ship to Hawaii, Alaska, PR, or Canada.
- Please email if you are unsure about our shipping conditions prior to placing a bid or making a purchase
- Tracking will be sent (via Ups.com or Fedex.com) after package is processed.
- Note: Sometimes tracking info is sent to your spam inbox, please check there before you email about tracking number
- Please email with any questions

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| PAYMENT |
- We will only ship to PayPal confirmed address. NO EXCEPTIONS
- If you are not confirmed please do not bid as your money will be refunded.
- If payment is not received within 7 days we will file an unpaid item claim under eBay and relist the item.
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| HOURS |
| Keystone's hours of operation are Monday thru Friday 9 AM to 5 PM. We are closed Saturdays and Sundays and all major holidays. We will answer emails during our normal hours of operation, we do not reply to email during weekends or holidays. We will reply during the next business day, thanks for your understanding! |
| RETURNS |
- If you have an issue or problem with your purchase within 7 days of receipt, please email and we will provide return instructions.
- We will replace or refund any items that are returned.
- Buyer is responsible for all shipping and handling charges on any returned item.
- If you have any other questions, please feel free to email us.
- ***If you purchased the wrong item or have a compatibility issue, there is a 20% restocking fee and the buyer is responsible for return shipping charges
- Please make sure you are buying the correct item and do your research on compatibility.
- If you are unsure whether the item is compatible with your system, please email prior to bidding.
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| FAQ |
- All laptops are used and will show sings of normal wear and tear.
- Any major defects will be detailed in the item description.
- All batteries that are listed as Good have been tested and will hold a charge of 10 minutes up to 3 hours.
- Bad batteries will not hold a charge at all during testing, however there is no warranty on batteries.
- Read entire item description and check all photos, please email prior to bidding if you have any questions
- Picture may not represent actual item, please email if you are unsure prior to bidding
- Accessories or items not listed in the item description are not included
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| PICK UP |
- Hours for pick up are Monday thru Friday 9:30 AM - 5:00 PM
- We are closed Saturday and Sunday and all holidays
- You must email 24 hours in advance to make arrangements
- Please email us for directions and payment options
- NO PayPal allowed for local pick up
- All items picked up are subject to 6% PA Sales Tax
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