Housekeeping Items & General Comments:.
GOOD LUCK!! THANK YOU FOR BIDDING ON OUR ITEMS & ESPECIALLY FOR SUPPORTING OUR CONTE COLLECTIBLES RANGE OF PRODUCT
Please 'pardon' a few of these comments but we've had to set some rules as a few buyers have created some rather bizarre situations..let's try and keep this simple & fun and save as much time as possible to enjoy toy soldiers!!
--YES we try to ship worldwide.International customers are responsible for any & all customs duties/taxes/tariffs....please do not leave us negative feedback when or because YOUR country taxes you!! We have nothing to do with this..... -- We normally ship within 3-5 days of receipt of payment but it can take up to 10 business days. .IT IS NOT OUR FAULT IF THE POST OFFICE IS SLOW. Priority Mail will usually take 3-5 days BUT TO THE WEST COAST IT CAN BE LONGER. Parcel post will take up to 20 days--please do not leave us negative feedback for slow delivery (as some inexperienced ebayers have done) when the post office takes a while to deliver . UPS takes 6 or 7 business days from us to the West Coast. PLEASE look at the estimated or expected delivery times as calculated by and confirmed by EBAY on your order summary...nothing is more frustrating than for us to deliver an item successfully in less time than bay estimates and then still receive neutral or negative feedback......
........ --We try to purchase shipping & postage labels thru paypal; when we do this paypal automatically sends the buyer an email with tracking info....please read your emails...we answer at least 7 to 10 emails per day with folks asking us for tracking when tracking has already been entered into the ebay/paypal system......and emailed to you by paypal!! -
-International Orders and some USA orders are sent with postage bought from Endicia, a USA postal approved service. We use this system rather than Stamps.com because Endicia allows us to insure international shipments(If & When YOU WANT US TO)-- Bizarrely, the US Postal Service will not allow insurance to be purchased for International shipments online while Endicia does...go figure..... ENDICIA DOES NOT automatically send you tracking numbers.
----on international orders, YOU--the buyer are responsible for any & all taxes, customs duties, etc. imposed by your government or post office or douane/customs. Please do not contact us and ask us to reimburse you for any taxes which you may incur 'on your end'
---- Deliveries in Italy & Germany & Russia & Argentina & recently Spain appear to take alot longer time than in other countries so please be patient. We have seen some deliveries held up in customs as long as 5 weeks!!! --YES we try to combine auction wins occurring within a few days of one another to save you money if possible. This is at our discretion as we want to make sure these rare collectibles are packed & shipped safely and make it to your collection in the same condition in which they left ours. We reserve the right to put no more than $250.00 worth of goods into any one box as this is the maximum amount one can insure a box for with the postal service without going and standing in line--and having the package approved....for all sorts of reasons we cannot go wait in long lines at the post office .......
--All sets sold AS IS No REFUNDs
--all orders over $200 MUST be signed for; orders for lesser amounts must be signed for at our discretion.
--Please do NOT try to contact us and make us an offer to buy the product outside of EBAY.
--Please do NOT win the auction & then attempt to negotiate lower shipping rates --especially while also threatening negative feedback if we do NOT give you lower rates. This is 'feedback extortion" and is illegal. We will report you to Ebay if these extortionate demands occur.
--If you want something insured please tell us...
--Very Rarely something arrives damaged-- if /when it does you must agree to cooperate with us and the responsible delivery service in filing a damage claim in a timely manner. We just had a real moron bizarrely refuse to contact UPS in order to file a damage report and then worse yet--he inexplicably threw out most of the original box and packing materials--thereby making our insurance claim with UPS very difficult--perhaps impossible to pursue.(We suspect he broke the item & did not want UPS to investigate the packaging) IF YOU REFUSE TO COOPERATE WITH US IN FOLLOWING THE DAMAGE CLAIM PROCEDURES as set forth by the post office and/or UPS you waive your right to receiving your money back. Your failure to save all original packaging for use in the claims process means that you will forfeit your right to reimbursment from us or the insuring party. FURTHERMORE, YOUR FAILURE TO COOPERATE IN FILING A CLAIM WITH THE CARRIER AND/OR YOUR FAILURE TO RETAIN ALL ORIGINAL PACKING MATERIALS MEANS THAT YOU HAVE WAIVED YOUR RIGHT TO FILE A PAYPAL CLAIM AGAINST US FOR THE BROKEN ITEM. When damage occurs we all need to work together
--WE ONLY CAN SHIP TO ADDRESSES SENT TO US THROUGH OFFICIAL EBAY OR PAYPAL CHANNELS; PLEASE DO NOT TELL US TO SHIP TO AN ADDRESS DIFFERENT THAN THE ONE WHICH YOU PROVIDED TO US THROUGH EBAY/PAYPAL. ---
---Payments are due immediately upon winning an auction and shall be deemed delinquent if not received within seven (7) calendar days and an unpaid item claim will automatically be filed . If not received in time we have no choice but to report you to Ebay and will immediately sell the item to the second highest bidder or relist same at our discretion.
--Please do not ask us to 'throw these items" "into a box " and send it by some other 'cheaper' way.....we've preserved these items lovingly for 30, 40 or 50 years and just will not consider sending out a rare collectible in some risky manner of posting or packaging. WE CHARGE WHAT USPS OR UPS CHARGE US---WE AGREE WITH YOU THAT THE RATES ARE TOO HIGH BUT PLEASE DON'T BLAME US- BLAME THE POST OFFICE OR UPS.
--Please do not ask us to 'remove' items from protective packaging in order to save postage costs...
---International Orders are shipped ONLY by USPS Priority International. please do not ask us to send them some other way....this method is trackable and thus far has been successful most of the time ---Thus far we have had trouble with 5 deliveries by the German & by at least 4 more by the Italian post offices with the post offices claiming that items have been delivered or repeatedly attempted as deliveries but the buyers claiming the item has not been received. PLEASE MAKE SURE YOU GIVE US AN ADDRESS WHERE THESE VALUABLE ITEMS WILL BE SAFELY RECEIVED DURING THE DAY. And by buying from us YOU AGREE to cooperate in contacting your local post office after the post office attempts delivery using your tracking number and all other methods available to you. On international orders we also need your phone number. (One Buyer was not home when the German post office attempted delivery on 4 different days over a 3 week period & buyer amazingly refused to contact the post office to obtain the package and then filed a non receipt of goods claim against us despite the postal tracking proving that delivery had been attempted 4 times.....!!! Your failure or refusal to receive the goods or to follow up with your post office to facilitate these items being delivered to you is fraudulent & will be deemed cause for you forfeiting any rights against us for non-delivery.-
-------Please do not ask us to falsify documents or violate any laws on your behalf or to mark your customs forms as gifts to a family member!!!! ---We reserve the right to refuse to sell or send an item to a countries where successful delivery is a problem.. We also reserve the right to refuse to sell to you if you have less than 20 positive feedback reports.We DO NOT SHIP TO VIET NAM, CAMBODIA, IRAN, IRAQ, Afghanistan, Pakistan OR TO MOST OF THE COUNTRIES IN AFRICA. We reserve the right to not ship to other countries if we cannot insure the package or obtain a proof of delivery from your local postal service.
THIS IS SUPPOSED TO BE 'FUN' FOR ALL OF US AS COLLECTORS; LET'S TRY TO KEEP IT THAT WAY! MOST OF THESE ITEMS HAVE BEEN IN OUR PERSONAL COLLECTION FOR MANY YEARS..SOME GOING BACK AS FAR AS THE 1950'S & 60'S. WE ARE EXCITED TO BE ABLE TO SHARE THESE COLLECTIBLES WITH YOU AND ARE HAPPY TO SEE THEM 'GOING TO A NEW HOME" WHERE THEY HOPEFULLY WILL BE ENJOYED FOR YEARS & YEARS TO COME!!! IF YOU HAVE A PROBLEM WITH AN ITEM PLEASE LET US KNOW ASAP AND SAVE ALL ORIGINAL PACKAGING. GOOD LUCK WITH YOUR BIDDING!!