· Payment must be received within three (3) days of auction close
· Items shipped to Texas addresses require buyer to pay sales tax of 8.25%
· Please check out through EBay; this will ensure that your payment is promptly received
· We only ship to the US and CANADA
· Orders generally ship within one (1) to three (3) business days after payment clears
· Please allow three (3) to nine (9) business days to receive your product(s); we are not responsible for carrier delays
· We will not ship using buyer’s or third-party shipping account
· We do not offer local pickups
· We only ship to PayPal verified address that is sent to us at the time of checkout.
· Please verify that the shipping address in your PayPal account is correct and verified before making your payment
· If we ship your item to an old or invalid address and you are not able to locate the item, we are not responsible for shipping a replacement
· Any brokerage, customs, and duty fees associated with international shipments are the buyer's responsibility and are not included in our shipping charges
· If you are located outside of the continental 48 United States, please be patient as delivery of these items is often delayed due to carrier or governmental policies
· International orders require buyer to submit a phone number to be placed on the customs documents; failure to provide one will result in delayed shipping
· We reserve the right to change shipping carrier or method due to business needs or environmental factors
· If you have concerns that an item might not arrive in time to meet your deadline, please email us before making your purchase to make sure that we can ship it in time.
· Buyer must obtain authorization before returning any purchase
· Buyer must submit their return request within 5 days of receipt of item(s)
· Unauthorized returns will not be accepted
· Returns arriving more than thirty (30) days after auction close will not be accepted
· All returns must be repackaged in the original packaging and include all warranty cards, manufacturer’s packing materials, manuals, etc; product and its materials must not be defaced in any way
· Buyer is responsible for paying shipping costs to return the item(s)
· Please allow up to seventy-two (72) hours for processing of refund
· For auctions offering free shipping, a fifteen (15) percent re-stocking fee will be imposed
· For auctions where shipping is not included, the purchase price of the item will be refunded less shipping costs
Damaged, Defective, or Wrong Items
· All claims for damaged, defective, or wrong items must be submitted within five (5) days of receipt of your purchase (Receipt date will be determined by verifying carrier tracking information)
· Buyer will return, at seller’s discretion, damaged, defective, or wrong item(s) to seller before a refund or exchange will be given
· Items which carry a manufacturer warranty may not be returned or exchanged; buyer will be directed to contact the manufacturer
· We will be happy to assist with manufacturer issues should buyer encounter difficulties
· For items requiring return, seller will provide buyer with shipping instructions and account number to be used for the return
Please contact us through EBay.
We try to respond to emails within one (1) business day; however, please allow up to seventy-two (72) business hours to receive a response before submitting a second email.