Heat-Fab 22 Ga.Welded Black Stove Pipe 8" X 36"

Customer must contact ATS Chimney Supply and obtain an RA# prior to returning item. All returned items must be in resalable condition. If your order is shipped via freight, you must inspect all packages upon delivery. If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance.It is the responsibility of the customer to return the product in the same new/undamaged condition which it was received. Any return product received damaged in shipping will not be eligible for a credit. We are not responsible for returned items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.Any gas or fireplace item that has been used or installed is not returnable for any reason. All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees. Exception to Return Policy: The following items are not returnable at any time for any reason if they have been installed or burned gas logs, gas stoves, wood burning stoves, chimeneas, fire pits, or any other product associated with gas (natural or propane) or fire. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If the item is believed to be defective, we will be happy to assist you with the warranty process through the manufacturer to resolve the problem. Defective or incorrect Items: If an item is received via carrier and found to be defective or incorrect within 14 days of the purchase date, we will send a replacement part at no expense to the customer. If the entire unit is defective or incorrect, a replacement unit will be sent or a credit will be issued, whichever the customer chooses. If an item is shipped via freight and found to be defective or incorrect within 14 days of the purchase date, we will have the replacement part sent to the customer at no expense. If the customer does not want the replacement parts and simply wants to return the entire unit, they will be responsible for all shipping fees. We will not accept defective or incorrect returns after 14 days of the purchase date. If it is outside the 14 days, the customer will need to contact the manufacturer directly for replacement items on defective items. Undeliverable or Refused Shipments: Undeliverable or Refused merchandise will be charged for the freight charges both ways.