CALIFORNIA CUSTOMERS PLEASE CONTACT US BEFORE PURCHASE FOR VERIFICATION OF STATE EMISSIONS COMPLIANCE
All of our products are from a manufacturers authorized distributor or direct from
the manufacturer. New items are clearly noted in the item detail page as BRAND NEW.
Any product otherwise will be clearly noted in the item detail page. Items that are used
are always reconditioned by the manufacturer and are listed in the product detailed page
as FACTORY RECONDITIONED. The manufacturer of the product you are purchasing
carries the warranty for all items. Please contact the manufacturer which has staffed
personnel to assist you in answering questions or obtaining replacement parts. The
manufacturer will direct you to their local authorized factory service center where they
will inspect the equipment for defects, and will repair or replace anything that is found to
be a manufacturers defect and cover it under the product warranty at no charge to you.
All warranty work must be performed by an authorized warranty dealer as directed by
the manufacturer. The buyer is responsible for all costs associated with warranty work
including shipping and transportation to a service center.
Only new engines without gas or oil added will be eligible for returns. If you have added
gas or oil to the engine you may not return the engine . Engine powered equipment cannot be returned once it has had gas added to it due to federal shipping regulations. THE SHIPPING COMPANIES WILL REFUSE TO PICK THE ITEM UP. Once a product has had gas added to it the item needs to be taken to an authorized service center for any repair or technical assistance which many be covered under warranty. Gassed product CANNOT be returned to Brandnewengines for exchange, credit, or refund.
Brandnewengines is unable to arrange transportation of items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service. Costs associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by Brandnewengines. All
engine returns must be made within 30 days from the original purchase date. If an engine
is returned and is not in original or new condition, the engine will be retained by
Brand New Engines, Inc. The transaction will be final and the buyer will receive no
compensation. Replacement parts and products other than engines are not eligible for
returns including generators, pressure washers, etc. All authorized engine returns will
be subjected to a 10% restocking fee to cover inspection, testing, repackaging,
cleaning, etc. The customer will be responsible for both the original outbound and return
shipping charges. When returning items listed with Free Shipping, customers will be
deducted the acutal outbound shipping and handling amount from thier refund. It is up to
the buyer to provide accurate information regarding replacement of original equipment.
We rely on your supplied information to suggest a correct replacement engine.
Any incorrect information leading to the purchase of a replacement engine is the sole
responsibility of the buyer and will be subjected to the 20% restocking fee. An authorized
RMA must be issued by Brand New Engines before an eligible engine may be returned.
No returns will be accepted without a Return Merchandise Authorization (RMA) number.
To obtain an RMA for an eligible item please contact us by clicking on the
“ask seller question” link within the Ebay listing. Eligible engines with an RMA must be
returned in the original packaging with full insurance and tracking information supplied
to us upon return.
Sales of certain items are marked SHIPS FACTORY DIRECT and drop shipped
from the manufacturer. These sales will be final, meaning no returns.
When canceling an order that has already been processed or shipped you will be subjected
to a delivery intercept fee and shipping costs will be deducted from your refund.If you refuse an order at delivery you will be charged the standard restocking fee and be subjected to a delivery intercept fee where roundtrip shipping costs will be deducted from your refund.