Terms and Conditions of Sale
Please read the following terms and conditions of sale. Your purchase constitutes your acknowledgment and acceptance of these terms and conditions.
Features and Specifications
All of our detail information is provided by the manufacturer. While we make every attempt to verify information provided by a manufacturer, we are not responsible for erroneous specifications, claims, or information provided by any manufacturer.
Shipping Policy and Information
Except in rare instances all orders are shipped in 24-48 hours. In most cases orders received before 2:00 PM Central Time are processed and shipped the same day. All shipping quotes include insurance unless stated otherwise. Offers of free shipping are to the 48 contiguous United States only. Buyers from Alaska and Hawaii may use 2-Day expedited shipping during checkout. Likewise, buyers from Puerto Rico and some other U.S. Protectorates may use 2-Day expedited shipping to calculate their shipping costs. These are the only methods available for shipping to these regions. We do not offer USPS shipping to these regions. The calculated shipping costs will be checked for accuracy after your order is placed and we will contact you if there are any discrepancies. Shipping costs (including expedited shipping costs) are not refundable and return shipping costs for any product returns are the responsibility of the buyer.
All purchases are generally shipped via FedEx Ground/Home Delivery (UPS shipping calculations are made on the eBay site for 2-day and 3-day shipping, the costs are roughly equivalent to FedEx prices. In some cases USPS priority mail (or Media Mail in the case of Half.Com purchases) will be used. All purchases must be shipped to a Pay Pal confirmed shipping address. All items are shipped insured and insurance is included in any shipping costs or free shipping offers. If you require a different shipping method, please contact us BEFORE making your purchase (an additional charge may be required for special shipping requests especially in the case of items with free shipping). Orders placed to unconfirmed addresses may be canceled.
We do not ship to P.O. Boxes or international addresses at this time. Any inquiries regarding shipping to other countries will be ignored. Orders submitted for international shipping will be canceled. We may at our option ship to domestic freight forwarding companies, however the following policies and terms apply.
- The item must be shipped to an address confirmed by Pay Pal (meaning the freight forwarder must be listed as a verified address).
- Once an item has reached a freight forwarder and been signed for, the freight forwarder is responsible for the item at that point.
- Any and all damage claims must be made before the item is forwarded. No damage claims will be honored after the item has been shipped overseas.
- The 90-Day warranty on any refurbished items may be voided. For example, all refurbished Apple product carries a 90 day warranty which is voided by this procedure. Refurbished Acer, HP, Lenovo, Sony, Toshiba, Ergotron, LG, and Samsung product is subject to the manufacturer's warranty policies. Please contact the manufacturer for information regarding service for US products removed from the United States.
- Ecker Consulting LLC also reserves the right to refuse service to parties located in states or countries where export of its products is considered illegal by the U.S. Government. This includes items which are forwarded by a freight forwarding company.
We do offer expedited shipping upon request for an extra charge. Please contact us with your requirements and address and an estimate will be provided. Any additional costs for shipping must be made before the item will be shipped.
PayPal is the only accepted method of payment for purchases made on eBay. Requests for other forms of payment will be ignored. Payment at the time of purchase is required for most items and payment within 48-hours is required for ALL items. Any purchase not paid for within 48-hours may be canceled. Non-paying bidders/buyers may be sanctioned according to eBay policies.
Q: What does "Refurbished" or "Recertified" mean?
A: A refurbished/recertified product is any product which has been returned to the manufacturer for any reason. Reasons may include (but are not limited to) defects, buyer's remorse returns, product dissatisfaction, wrong product, wrong color, etc. All factory recertified systems are tested and repaired if necessary by the manufacturer, then repackaged and sealed at the factory. We do not have any way of knowing why an individual item was refurbished so please do not ask "why was this item refurbished?" Also, like new products, because these items are sealed by the manufacturer, we do not open, test, or otherwise inspect factory refurbished products. All factory recertified products carry a manufacturer's warranty in case of defect or DOA and all warranty issues are handled directly by the manufacturer. If the product has been opened it is considered an "open item" if it is returned regardless of functionality.
Q: What condition can I expect with refurbished/recertified products.
A: Unless otherwise noted, you can expect all factory refurbished products to be in excellent to like new condition. The case should be free of cracks, dents, and severe scratches or wear. The displays on all laptops or all-in-one PCs will be fully functional without scratches. The manufacturer's warranty policy shall apply to all "dead pixel" issues. Because "condition" is a heavily subjective term, we cannot warranty cosmetic condition and will not refund or replace based on an inconvenient scratch on the case. If you receive a factory recertified item that appears to be damaged, please see our shipping policy for information on processing a damaged shipment.
Q: What does "Scratch & Dent" mean?
A: "Scratch & Dent" products are another type of refurbished/recertified product where obvious cosmetic damage is present. Scratch and Dent products are clearly marked as such and all sales on these products are final. These products may have varying amounts of damage which may include scratches, dents, cracks, etc. These products are however fully functional and carry a manufacturer's warranty. Because they come sealed from the manufacturer, we do not have any way to determine exactly what damage may be present, nor do we open and detail the damage of individual systems.
Q: If I don't like an item can I return it?
A: Please see the return policy for the individual item to see whether returns are accepted on that item. As a general rule all unopened new and refurbished products may be returned for a full refund. Any opened new or refurbished returns (defective or otherwise) requires a 15% restocking fee. All used items are typically sold As-Is. Please see our return policy for full details.
Q: My new or refurbished item is missing some of the included accessories or one of the included accessories is defective. Can you send me a new X?
A: All claims for missing accessories should be directed to the manufacturer. We do not stock replacement accessories for any products.
Q: I just bought a X and it doesn't seem to be working right.
A: If you are having difficulty with your purchase and believe it is defective, please contact the manufacturer directly. In most cases, manufacturers can provide you with cross-shipping services, expedited shipping for a replacement product (or missing accessories). This is the fastest way to resolve issues with defective items. We may at our option provide limited technical support but the final determination as to whether a product is defective or not shall be by the manufacturer.
In order to keep our prices competitive, we require a 15% restocking fee on all opened returns. We want you to be satisfied with your purchase so if you have any questions about the product or our policies, please contact us before purchasing. Please contact us for an RMA number before returning an item. Any item returned without an RMA number or returned to an address other than the provided return address may be disposed of without refund. Customer damaged items are not eligible for return. Returns must include all accessories included at the time of purchase. An additional fee may be assessed for any missing items in addition to the 15% restocking fee. Unless other arrangements have been made, return shipping costs (including insurance) are the responsibility of the customer.
We do not accept returns on opened media (CDs, DVDs, software, movies, or depleteable items like ink and toner cartridges). We may, at our option and depending on inventory availability, exchange defective software for same title.
Please inspect and test all items immediately when they arrive. The time period for warranty coverage is calculated from the date of shipment and is final. We are not responsible for items opened and inspected after the warranty period has ended.
CPU and Motherboards
CPUs and Motherboards are only eligible for return for replacement with same item. In the event that no replacement stock is available, a refund will be given minus a 15% restocking fee.
All of the new and manufacturer refurbished products we sell carry a manufacturer's warranty of at least 90 days. In the event you should receive a defective item, please contact the manufacturer to have the item repaired or replaced under the manufacturer's warranty. For HP TouchSmart Products, please call 1-800-408-5408. For all other HP and Compaq consumer products, call 1-800-474-6836. Once the defect has been verified, a prepaid shipping label and shipping materials will be provided for you to return the system for repair or replacement. HP *REQUIRES* the end user contact them directly for support. If the manufacturer will not assist you with your problem, or you have other concerns, please contact us directly.
Unless specifically stated otherwise, all used items are considered sold-as-is and are not eligible for return.
Please inspect your item immediately upon receiving it. If you find obvious shipping damage, refuse the shipment and contact us within 24 hours. If you find concealed damage upon opening your product, please contact the carrier (UPS or FedEX) and attempt a post-delivery refusal return, then contact us as soon as possible.