Neighborhood Computer Services, Inc
Four Retail Stores
691 Main St
New Rochelle, NY, 10801
23 Mill Rd
Eastchester , NY , 10709
602 Mamaroneck Ave
Mamaroneck , NY, 10543
147-48 Northern Blvd
Flushing, NY, 11354
*We repair all brands of laptop and desktop computers*
Common Problems That We Fix
- No power
- Powers on but shuts down immediately
- Powers on intermittently
- Not charging battery
- System randomly shuts down
- Power jack is broken or loose
Video / POST Issues
- Powers on but no video / POST on either the external or internal monitor
- POST on external monitor but not on internal screen
- Scrambled display on the monitor
- White / Milky color displayed on the screen
- Laptop keeps restarting and would not login to the system desktop
- System crashes when install video card driver
- System POST fine but the LCD / LED panel is very dim
Other Motherboard Problems
- Audio problem, no sound or microphone is not functioning
- Keyboard, touchpad , mouse stick does not work properly
- Broken USB or Ethernet jack
- Wireless or bluetooth is not working properly
- System does not recognize drives, such as hard drive, optical drives (DVD-ROM, DVD-Burner , etc. ), card reader etc
- Overheating problem, system freezes or shuts down when becomes hot
- System randomly crashes with blue screen of death errors, freezes or shuts down
We also have the following services for laptops
- BIOS password removal
- Physical damage - We can replace broken panels, screen hinges, bottom chassis etc.
- Liquid damage repair
Why Choose Us
- Free Diagnosis and Estimate †
- Flat Fee Repair, NO HIDDEN CHARGES
- Average Turnaround time 48-72 hours on 80% of the repairs †
- Expedited service is available
- 90 Days Warranty † on all hardware repairs
- Four Retail Stores in New York area and are expanding
- We repair hundreds of laptops each month
- All repaired systems will be fully tested
- Dedicated customer service representative to answer your questions and update you with latest status on your repair
- State of the art equipment, we have industrial caliber fully automated computer controlled BGA rework station
- Factory trained and certified engineers
Frequently Asked Questions
How much does the repair cost?
- Flat fee repair, $20 shipping and handling
- The fee covers the labor and small components on the motherboard itself, such as capacitors, resistors , small IC chips and so on
- The following parts are not covered by the repair fee
- Battery and AC adapter
- CPU and Memory module
- Hard drive and optical drives
- LCD / LED Screen
- Keyboard , Touchpad
- Other miscellaneous chassis parts
- Major IC chips, such as VGA chip, North / South Bridge chips
- No labor charge if we can not repair your laptop except $20 return shipping and handling
Do you guarantee your service?
- Yes, we have 90 days warranty for our service, please see our terms and conditions below for detail
How long will it take to repair my laptop?
- Our average turnaround time is 48-72 hours
What kind of laptops do you repair?
- We repair all brands and modes of laptop computers, include HP, Dell, Sony, Toshiba, Acer, Lenovo and many other brand names.
Do you repair Apple laptops?
- Yes, we do repair Apple laptops. This auction offer is for PC based system only. please see our other auction for detail
How do I pay for the service?
- We accept Paypal only for online customers
- We accept VISA and MasterCard in our stores
- No payment is required upon winning the auction
- A Paypal invoice will be sent to you for payment after the repair is done
Can I drop off my computer at your store?
- Yes, we welcome you to our local stores
Can I send in just the motherboard itself?
- We do not recommend customer send in just the motherboard itself due to so many inexperienced users cause unnecessary damage to the board while removing it from the laptop or during the installation . Please send in the whole laptop with all the components INCLUDES ALL THE SCREWS. You can keep the hard drive.
- However if you insist on sending only the board, please read the following terms before you ship it
- Please ship all necessary components for testing , such as power jack cable, power switch board/ribbon cable, CPUs
- We will only repair and test the problem your specified, any additional problem is not covered by warranty
- The warranty for the motherboard is 30 days
- Should you have any problems after installation of repaired motherboard, we require you to send in the whole laptop include all components for warranty service and return shipping is not covered by warranty
Do I need to send in my hard drive with my laptop?
- You do not need to send in your hard drive. However if you do please backup your data/information before you ship the laptop
Other company has tried unsuccessfully to repair my laptop, can you still fix it?
- There are too many unqualified technicians out there. They usually misdiagnosis the problem and perform unnecessary or improper repairs that cause irreversible damage. Please contact us before you send laptop in
Do I need to ship the AC adapter or battery?
- If laptop's problem is power related , such as no power or not charging battery, please ship the AC adapter and battery with the computer
Can I get your service if I am currently live outside the Unite States?
- Sorry, currently we only service customer in the lower 48 states of the Unite States
I have a computer business or I am a technician myself, do I get discount?
- Yes we welcome any new business partners and please contact us directly for discount information
I want to drop off my computer to your store, what is procedure for that?
- Our stores open Monday to Saturday 10:00AM - 6:00PM. You can come in any time and no appointment is needed
What is the procedure to get your service?
- Please download our repair service form here and following the instructions to send your laptop for service
- If you have trouble downloading the form , please see the instructions below
PLEASE READ INSTRUCTIONS BELOW BEFORE SHIP YOUR LAPTOP FOR SERVICE!!
FAIL TO FOLLOW THE INSTRUCTIONS WILL DELAY YOUR REPAIR !!
PLEASE CONTACT US SHOULD YOU HAVE ANY QUESTIONS!!!
- Please back up your data, such as pictures, music , documents , etc if possible
- Please PRINT your name, address , phone numbers and Paypal email address and put the note INSIDE THE PACKAGE
- Please include a brief description of note INSIDE the package
- Please provide us with any password, Windows password, BIOS password if possible
- If you bought the eBay auction, please include your eBay item number and your eBay ID with your contact information
- You do not need to give us your tracking number when you ship the package to us . We can not track the package for you. Please contact your carrier for updated status. We will update you on the repair and shipping status AFTER we received your package
- Package your laptop carefully. Please use bubble wrap and proper sized box and make sure you have at lease 2" padding for all sides of the shipping box. You can go to your local shipping outlet (UPS or Fedex) to get help if you are not sure how to package your laptop . They have all the necessary shipping material available. Their staff can help you package the laptop properly.
- Please insure your package and keep your tracking number
Please ship laptop to
Attn: Service Department
147-48 Northern Blvd, Flushing, NY 11354
I have other questions?
- Please call us at 914-266-0627 or contact us via eBay message
Service Terms and Conditions
PLEASE READ BEFORE YOU BID !!!!
IF YOU HAVE ANY QUESTIONS, CONTACT US BEFORE YOU BID !!!!!
- 90 days (from the date of the invoice) parts and labor warranty for our service
- Warranty covers ORIGINAL HARDWARE PROBLEM ONLY, any issue that was not originally specified by customer is not covered by warranty
- 30 days warranty should customer choose to send only the motherboard
- Warranty void should our warranty sticker is broken or has been tempered with
- Physical damage voids all warranty
- Any damage caused by abuse , such as liquid damage voids all warranty
- We will repair the original problem or issue refund at our discretion during warranty period. The warranty will be extended for 30 day or covered by the original 90 day warranty whichever is longer
- Warranty service claim must be made before warranty period ends
- It is customer' s responsibility to return the laptop for warranty service. We will be responsible for ship the repaired laptop back to customer
- No payment is required by winning this auction
- We accept credit card or eCheck payment via Paypal only for customers who ship the laptop to us
- We accept VISA and MASTERCARD for all walk-in customers
- PLEASE DO NOT MAKE PAYPAL PAYMENT IF YOU ARE GOING TO DROP OFF COMPUTER AT OUR LOCAL STORES
- All payment must be cleared before we can ship the laptop back to you
Shipping and Handling
- $20 shipping and handling fee for laptop shipped to lower 48 states of Unite States
- We do not ship to Hawaii , Alaska or Puerto Rico
- We do not ship to P.O.Box address
- Shipping will be UPS ground service, expedited service available at extra charge
- We do not do drop shipping
- We are not responsible for any data loss. Customer should back up their data before service. Data backup or recovery is subject to additional service fee
- Computers, parts and accessories left at our facilities for more than 90 days are considered abandoned by customer and will be disposed of at our discretion
We reserve the right to change terms and conditions without notice