Payments are due within 4 days of auction end
US and Canada** PayPal payments only. (Canada buyers, please read
SHIPPING - CANADA) Payment must be made within 4 days of auction end;
this is a policy set forth by eBay and we do follow this guideline. If
payment is not received by the 4th day, eBay automatically opens an
unpaid item reminder, this does close once payment is received, if you
are going to be delayed in payment please let us know so we can help
ease the unpaid item reminder (we can not stop these from being
Discounted shipping is offered when a buyer purchases more than 2 items
at a time; we do ask that you request a revised invoice with in 4 days
of the end of the first auction.
allow us 1 full business day to respond and please wait for the revised
invoice prior to making payment. Please also note that we ask that
payment is made with in 4 days, please see auction details regarding
can not expedite shipments.
individually package every item with special care and handling, in
accordance with shipping guidelines, using NEW packing supplies to
ensure your item arrives safely.
• We use
NEW antistatic materials and ensure your item will arrive to you
fully insure every item at that leaves our location for no additional
cost, rest assured, your item is protected. We ship to your PayPal
provided shipping address only, this is a policy set forth by PayPal
protect your purchase by requiring a signature for all items over
provide you with a tracking number for all items over $49.99 (except
record your tracking numbers in eBay and PayPal under the order details
page for your convenience
ship within 1 business day of receiving payment in full.
ship via Fed Ex for Continental US shipments (no PO Boxes please)
ship via USPS Priority Mail for all Canada** shipments (this can take
up to 16 days depending on US and Canadian customs)- (Canada buyers,
please read SHIPPING - CANADA)
shipping rate to Puerto Rico, Alaska, Hawaii is via FedEx. Note we can
ship via USPS Priority Mail if you request a revised invoice so we can
calculate shipping prior to payment.
Canada buyers please note: Canadian buyers are responsible for all
taxes, broker fees, or other border crossing fees (these fees are not
included here and are part of the customs processes – not ours).
ship all Canada shipments via USPS Priority Mail. We are required, by
law, to put the full purchase price and mark it as merchandise on the
customs forms. Customs fees are normally charged by the shipping
company or collected when you pick the item up, these fees are NOT
additional shipping charges.
• We can
not under value merchandise or mark the item as a gift on customs
forms. Doing this is against U.S. and international laws.
take a lot of time to take pictures of the actual item you are bidding
on and describe the item as if you are looking at it yourself. If you
receive an item that was grossly misrepresented, please contact us
immediately with the contact us button on the eBay auction/listing you
WILL respond during our normal business hours. We are here until 4PM
Eastern Time Monday – Friday (we are closed on Saturday and Sunday –
• We do
offer a 14 Day DOA Warranty. If the product arrives and is DOA (and was
not sold AS IS), please contact us via the contact us button in eBay
within 14 days of delivery. Please note that all items sold AS IS are
not covered under DOA warranty and will not be returned.
Batteries are NOT guaranteed, because batteries do not last forever and
battery life depends on use and care. NOTE: Batteries are never
Returned products must be in resalable condition with its original
packaging and include all original parts & accessories. Charges
will apply for all missing parts & accessories. Please allow 3
business days for processing of returns.
Shipping is not refundable. No shipping charges associated with the
original purchase, return, or replacement of a product will be
refunded. We are not liable for shipments sent to us. We do recommend
that you use a trackable shipping method such as Fed Ex or UPS and
please insure item. The RMA # (return merchandise authorization) that
was issued by us should be clearly written on the top of your package.
note that if it is not seen in our photos or listed above, it is not
included (please do not assume something is included if it is not
listed or in the photos).
“IT” (information technology) items that are off of corporate leases.
Off lease items are typically 2-3 years in age (some are older), please
see our listing for details!
otherwise stated on our listing, your bidding on an off lease item (see
description for more details!)
otherwise stated on our listing, your bidding on a tested and working
item (be sure to read our “Product/Physical Condition of this item:”
section of each auction listing.)
• If the
operating system is installed it is a factory install using original
mfg disks. This means updates will be needed. Depending on the age of
the computer, there may be several updates. The buyer is required to do
Provide you with real details on what you are getting (the good, bad,
Provide you with real pictures (we do not use stock photos).
Provide you with serial numbers (if applicable) on the item you are
• Have a
lot of automated systems, including UPI (unpaid item) automation, a
policy set forth by eBay. This is fully automated; if your payment will
be delayed more than 4 days, please contact us! We are here to help!
Respond to emails sent through eBay; please allow us 1 business day to
from western PA unless otherwise stated.
Collect sales tax (6%) for Pennsylvania residence only, as a PA
business we are required to do so.
local pick up by appointment during our normal business hours (no
surcharge or shipping fees charged).
Require cash payment for all local pick ups (no exceptions).
• We do
NOT use flat rate boxes for our notebooks; we DO make sure you item
arrive to you safely.
Customer satisfaction is our priority! To ensure fast response if you
have questions/concerns please use the CONTACT SELLER button in eBay
and allow us 1 business day to respond.
our customers, are essential to our business and communication is key!
Our hours of operation are Monday – Friday (we are closed on Saturday
and Sunday) until 4 PM Eastern Time (we are closed on weekends and
email us with your questions and/or concerns and we will respond during
our normal business hours. We are here until 4PM Eastern Time Monday –
Friday (we are closed on Saturday and Sunday)