Item: Heather Harp TM Hard Case
Cloth covered hard sides, latches, and felt interior protect the Heather Harp during storage and travel. Inside dimensions: Harp base area: height 9.5" x width 8.75"; Harp arm area: 21.75"latch to hinge x 4.75" side to side; Harp back area ( hinge side) length = 35"; Harp arm area (latch side) length= 37.5". Made in Pakistan
THIS IS A BINDING CONTRACT
By committing to this transaction you understand and agree that you have read this auction and understand the policies set forth in it. Once you have committed to this transaction it can not be canceled or changed.
We greatly appreciate the positive feedback and 5 star rating for our DSR's. Our feedback system is automated, once you leave positive feedback for us our system will automatically do the same for you. In the event of neutral/negative feedback left without any prior contact with us than we do not leave any feedback for the transaction. If you feel that we did not deserve a positive review or high ratings we ask that you first contact us with your concerns and allow us to see what kind of compromise we can come to. 99% of the neutral or negative feedback we receive is from buyers who never contacted us prior to leaving the feedback. We realize that you can't make everyone happy but we do try very hard,we are musicians who sell the items we love and we appreciate our customers. If your concern is within reason we will work to satisfy you. Please read this auction and our policies in full and ask any questions you have before you commit, we are happy to give you an honest opinion of the items we sell.
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This item ships to the lower 48 states USA only. All others should email first to request if we may be able to ship this item to you and what the cost would be. We do not ship to PO boxes. We reserve the right to use the shipper of our choice for any item (If the auction states UPS it could be UPS or Fed Ex Ground, if the auction states post office it will likely be post office). We ship by Fed Ex Ground, UPS, or Post Office. Please allow 1-3 business days for your item to ship, during high demand it can take longer to ship, we appreciate your patience. We must be notified within 3 business days of receiving your item if there is any damage or missing parts. Failure to respond within this time and the issue will become your responsibility. In the event of damage you agree to work quickly with us and communicate with both us and the shipper, in doing so we agree to work quickly and effectively to resolve the issue.
This auction is generated from our inventory data feed, we make every effort to locate and correct any errors. In the event of an error we will make every effort to satisfy both the buyer and seller(us) short of taking a loss on the transaction. If the item is not available we will notify you quickly, we are happy to provide a full and quick refund. If you feel there may be an error in this listing please notify us before placing your bid. Any instruments requiring setup, tuning, assembly will be buyers responsibility. Photos are stock photos, item design or color may vary slightly from photo. We must be notified within 2 business days of receiving your item in the event of damaged or missing parts.
Just below the item price is the RETURNS information, if this transaction has a return policy it will be stated there. If it is stated NO RETURNS than you would not be able to return the item to us. If this auction states a return you must contact us within the review period time or your item will not be accepted by us. All items require a Return Authorization(RA) number to return the item, if the RA number is not correct and present on the outside of the box the returning item will be refused. If you have questions about the item or our policies please ask them before you commit to the transaction. In the event of a qualified return for any reason the buyer is responsible for all shipping costs both ways, this includes items that aren't deliverable or refused, no exceptions. Items are subject to a 20% restocking fee. All returned merchandise must be in original purchase condition with the original packaging and product intact, damaged returning items will be the buyers responsibility, you should always insure returning items.
The warranty of each of our items may be different. If there is any warranty on your item it will be clearly stated in this auction. If there is no warranty stated in the auction than the item you are purchasing does not have any warranty. Most of our items do not come with warranty paperwork. Once you have purchased with us your name, item, and date have been recorded with us. It is the customers responsibility to return an item for warranty repair. Customers assume the shipping charges both ways for any items returned for warranty service. We have the right to refuse warranty service if an item has been abused, has been dented or miss-used. We have the right to repair the item or replace the item with a similar model should the original not be available and repair is not possible. You must contact us for warranty service so we can look up your original order and give you an authorization number for return. Items without an authorization number will be refused. We have the right to decide which facility will do the warranty service at and where the item must be shipped to as many items have different service centers or requirements. We are not responsible should you decide to have your item repaired locally, this may also void your warranty. Warranty service can only be performed by us or an authorized service center through us. Any implied warranty is valid only in the USA. To contact us about warranty service please email us through Ebay or contact us Toll Free at 866-899-2233 10am-6pm Mon-Fri Eastern Time.
Almost all of our international shipments go by post office. Some items we do not ship internationally. Please email us before you commit to any auction to see if we can ship an item to you. All international buyers are responsible for all customs duties(tariff) and taxes. You may also want to check with your post office or customs officials in your country for information on customs fees. Any implied warranty is valid only in the USA. Most items take 6-18 days to arrive however customs can delay items, we hope you understand we are not responsible for any delays that are beyond our control.