H2EO WARRANTY (Copied
from user manual)
International Inc., subject to the exclusions noted below, warrants its H2EO®
AirCare Ultrasonic Diffuser Product to be free from defects in materials and
workmanship under normal consumer usage for a period of 12 calendar months from
the date of purchase. Warranty is transferable with provision of original
This warranty does
1. Defects or damage
resulting from use of the Product in other than its normal and customary
2. Defects or damage
from misuse, accident, or neglect;
3. Defects or damage
from use of other than distilled, demineralized, deionized, or purified bottled
4. Defects or damage
from use of impure or adulterated essential oils, or blends containing
vegetable or massage oils, or synthetic carrier oils;
5. Defects or damage
from improper testing, operation, maintenance, installation, adjustment, or any
alteration or modification of any kind;
6. Breakage or damage
caused by use of other than the specified mains supply voltage (120/240 VAC
country-specific), or use of other than the as-supplied power adapter;
disassembled or repaired by other than Plant Extracts International Inc. so as
to adversely affect performance or prevent adequate inspection, verification,
and testing to verify any warranty claim;
8. Products with
labels removed or illegible serial numbers;
9. Defects or damage
due to overfilling or spilling;
10. Marring such as
scratches on any plastic surfaces and externally exposed parts resulting from
normal use; and/or
11. Damage resulting
from normal wear and tear.
This warranty is the
Buyers exclusive remedy, and applies to new diffusers purchased from Plant
Extracts International Inc. or its approved distributors and resellers.
Keep your purchase
invoice in case you should need repair, warranty service, or purchase of spare
parts. Before sending your diffuser in for service, try all the troubleshooting
tips on pages 10-11. Be sure to unplug and empty your diffuser and let it sit
for a day or two. In many cases this will allow minor water/EO spillage inside
the machine to dry out. Try it again and if it still does not diffuse, send the
diffuser AND adapter, lid and nozzle to Plant Extracts International Inc.
(PEI). For best service, print and complete the Service Request Form on our
website and include it with your diffuser. We must know your name, address,
diffuser problem, email and telephone number to contact you when we have
inspected your diffuser.
Determination of the origin of any fault is the sole responsibility of PEI.
Repair or full replacement is at the sole discretion of PEI. Shipping cost to
PEI is the responsibility of the owner. On service for a manufacturing fault,
the diffuser will be shipped back to the customer at PEI's expense.
Damage to the diffuser or power adapter will be assessed by PEI, and an invoice
for repair and return shipping will be issued. Upon acceptance and payment of
the invoice, the serviced diffuser will be returned to the owner. Non-warranty
repair costs of shipping to and from PEI are the owner's responsibility.
and Spare Parts (director nozzles, lids and power adapters) are available through
A I R C A R E
Copyright 2013 Plant Extracts International Inc.